It was great overall, with the exception that the place is way too crowded on vehicle drop off and pickup. Also, normally for spending over $1000 a car wash is included, there wasn't anything washed at all and that would have been nice as other dealerships i've been to always do that. I also didn't get full details on recommended services and issues, just a do u accept or decline.

Good service.

I bring my 2017 Lexus NX there for almost all services & I know the routine. Unfortunately you’re valet didn’t know the routine, I was stopped at the garage door, the valet rushed me out of my car & spend off with it leaving me to walk all the way up the driveway carrying my stuff then they stopped me walking to my service advisors office & told me to wait in the waiting area. Then some guy who didn’t know my car or history came over to ask me stupid questions that wasted my time. Fortunately Brandy saw me in the waiting area & recognized me as her customer & saved me. Get your valet crew trained as they are the first to see your customers. Brandy is awesome at customer service & she could teach those clowns how 5 star service is done!!

I have always loved the level of service, expertise, and quality of the service at Nalley Lexus-Roswell. But, the caveat is that it is dependent on my service consultant. I MUST have a level of trust in their advise and intentions. Over 15 years of being a customer, I have experienced the best, Chad Duncan and Brandi McMillan, and some not so trustworthy (experienced when Brandi was on pregnancy leave). Chad was my consultant before he was promoted to Service Manager (a good choice) and Brandi has been since (except when she was on pregnancy leave). Their honesty and forthright advise is the key to my satisfaction with Nalley Lexus. Courtesy vehicles provided when service/repair is more extensive is also a very wise idea. All of the rest, (bells and whistles) is nice but not necessary.

Service advisor agreed to apply a good discount coupon and the oil change was done quite expeditiously given how busy the place was.

outstanding service very professional

Great customer experience

Barry went out his way making our buying new vehicle purchase pleasant experience. Nothing but excellent 👍

This was one of the best visits to the service center in the 20+ years I have been servicing all my Lexus cars there. Thank you to my service tech. Brandy was honest and absolutely great!

Good job