I had an unusually long wait (about 40 minutes) to see a customer service rep on this visit due to a paperwork mix up. However, once I did, he (Will) was terrific - very professional and efficient. As I said, the wait was unusual and unlikely ro be repeated. Love that there cafe is staffed by employees with disabilities!

Will Gallagher is my service rep. He is great, always keeping me updated so I know exactly where my car is at all time. I am very very pleased!

Consistently excellent service from everyone involved .

Very good experience at the dealership!!

I CAN SUM UP OUR EXPERIENCE BY SAYING THAT NALLEY LEXUS ROSWELL IS THE ONLY PLACE THAT I HAVE PURCHASED AN AUTOMOBILE SINCE 1996. FACES CHANGE, THE BUILDING CHANGES, BUT THE THE QUALITY OF CUSTOMER CARE AND ENGAGEMENT CONTINUES ALONG AT THE SAME HIGH LEVEL. I MAY BE A BIT OF AN OLD-FASHIONED CUSTOMER; I REALLY APPRECIATE SOMEONE ON THE FLOOR WHO KNOWS HOW TO " TALK CARS."

Brandy is super

I was very pleased with your outstanding service. Keep up the great work.

Scheduled Service done and loaner provided so that other issues could be addressed. It is clear that Customer Satisfaction is a priority at Nalley. Brandy goes the extra mile for her customers. This is why I continue to use Nalley's service for my RX350. It is my 5th Lexus product.

Great!!!

George was fantastic to work with.