Austin did a great job

I needed the 150k service and Austin was very knowledgeable

Austin was incredibly helpful and communicative!

Problem quickly resolved, with nice respect for my time

Brandi Maday was wonderful, kind, patient, informative, and impressive. I wish every visit to a dealership were as helpful as nice as the one with her.

I purchase a certified preowned RX350 in August of 2022. As time went on the paint on the rear bumper started chipping off. Unbeknownst to me until my first service appointment, I became aware that the rear bumper had been replaced in Jan of 2022. This did not show up on the carfax I was shown by Sal when purchasing the vehicle which in and of itself I think was bad! As time went on the paint on the bumper kept chipping more and more and I mentioned this on several visits. At this appointment I mentioned it again and said I am not a car painter and I do not feel comfortable trying to tackle this on my own with touch up paint. My wonderful service advisor, Brandi Marat went to a service manager (Bennett) and he agreed to fix it as I guess the prior painters that you all had used had known issues with chipping paint. I was given a loaner and came back the following day to pick up my vehicle from Austin. Upon inspection of the paint job Austin and I could both see that it wasn't done correctly. Parts of the inner bumper felt like sandpaper. I called Bennett and I have been promised it will be taken care of.In conclusion thank you for taking care of the problem and I confident all will be fine when it's completed. I will however say I wish there had been more transparency when I purchased the vehicle as I wouldn't have bought it knowing the bumper had been replaced and it's sad that I should find this out because of the service records.

efficient, friendly service

brandy always takes great care of me and my car.

Will Gallager always does a good job.

My car was serviced promptly and Austin did a good job of answering all my questions. Even changed out the battery in my key fob and demonstrated the process