Anthony had a backup of customers when we arrived to pick up our car. Instead of making us wait he arranged for another service advisor to check us out.Also, our car was in the shop for over a week because a major part had to be ordered. Anthony delayed the detail we requested until after all the other work was done, and our RX330 was waiting for us, bright and clean, in the reception bay rather than being left outside. Wonderful!

Jim Robert’s is the best salesperson.

Quick service, our car was ready when indicated.

Sales Rep, Manny, did a fine job. In addition to ample conversations, he encouraged me to test drive both the ES350 and the ES300h to make sure which drive I preferred. I was really on the fence, and chose the hybrid version for not only gasoline savings but also for its smooth acceleration and deceleration. He was also very helpful in familiarizing my wife and I with the car's features.Regarding the meeting with the Finance manager after my decision to purchase, both my wife and I felt the pressure to purchase more warranties depended too heavily on fear-mongering. There should first have been a review of the warranties I had already purchased as part of the new car's price (the battery warranty, the drive train warranty, the overall warranty) and then after that review was complete, perhaps an additional warranty might be considered. But it really felt like he was directed to hide what warranties my Lexus purchase included so that more revenue could be generated by looking at an overwhelming matrix of different warranties that totaled well in excess of the total purchase price of my new Lexus. This was a sting from my Lexus purchase experience that I find myself sharing with friends who are also considering the purchase of a new car, potentially the very reliable Lexus.

Very pleasant

To which visit does this survey refer? We were there three times. To be fair, dates should be included in your survey.Our initial meeting with Jordan Stephenson was very productive and he was able to confirm that our problem with the painted calipers was covered under our extended warranty. Jordan was very personable and professional. We would definitely give him 5 stars on that visit.We were told dealership would be in touch with us in a couple days but unfortunately we never heard back. Multiple calls to the dealership were extremely frustrating as I would be connected and then disconnected. Voicemail did not work. Jordan was sick and no one seemed able to help us until his manager finally returned one of my calls. (Your phone system gets 0 stars.)She was extremely apologetic for phone service glitches in the system and set us up with an appointment. I would also give her 5 stars even though this was resolved over the phone and not technically a visit.Our second visit was with Jordan when we dropped the car off at the dealership. We were originally told it would take a couple days but it turned into a longer stay and that was fine because Jordan kept us informed and the dealership provided a loaner car. 4 starsSo far we are very satisfied with the repainted calipers and our Lexus now looks as beautiful as it did the day we first saw it on the showroom floor. It was those red calipers that truly caught my eye and why we purchased the car that very day. 5 stars as long as the paint doesn’t wear off again.Thank you Nalley!

Very professional and was in and out quickly.

Very pleasant, Jim Robertson was very patient with us through the decision process of purchasing our new NX , also, he is very knowledgeable of Lexus products which helped with our selection.

All Associates were very professional, courteous and friendly

A short waiting time.excellent service.very professional the way I was treated.