Sales side was done very well. No pressure was applied. However, the finance team was a completely different story. It act ruined our experience and came extremely close to cancellation of the deal. I understand the job and process of that function, but as you say… you are there to serve the customer. We bought a $65K vehicle le that took no work by your team as we had it picked out basically. So the finance team needs to listen to the customer the same way sales and other operations do. When I say no… it means no!!!

Friendly advisor - Cameron

Leasing my 2024 IS 300 from Nalley was the best experience! From the moment I walked into the showroom floor, until weeks after my purchase, their customer service has been exceptional. The knowledge and expertise from El Rico, Ben and Raleigh are unmatched. I would highly recommend anyone looking to purchase or lease a new vehicle to see them!

Great

Jordan was kind, courteous, asked good questions, listened, knowledgeable, sensitive to my schedule - a consummate professional.You couldn’t ask for any one better to represent your organization.

No problems with customer service from advisor- very goodThe issue was reaching some one when calling in

Very prompt and professional service. Will was great.

I love my service advisor, Igor! He’s very nice and professional. Got my car in and out in a timely manner and handled all of the service required for my car.

Prompt and friendly service.

Jordan is always excellent at handling whatever I need addressed with my Lexus.