Easy in and easy out.

Fast, and efficient

i had a bit of an emergency and called nalley lexus roswell, and they were able to take me immediately. however, i called nalley lexus smyrna, which is much closer to my house, they would not take an emergency vehicle situation. nalley lexus roswell is of high caliber, and very customer service focused. i was happy to drive 40 minutes to get great customer service rather than to drive 10 minutes to get terrible customer service (nalley lexus smyrna)

it was nice experience. one problem i faced is, when i drop my car and explained all the issues i have. but he has not passed that information to service agent. i was asking about that after service completed, but i was told they did not inform us. it was gap.

great

my service advisor brandi provided excellent service and kept me informed on vehicle status.

Service was quick and efficient. Communication was consistent.

Bryan was great to work with…

Han was very pleasant to deal with...I bought the 2021 Tacoma from Nalley Lexus instead of from Beaver Toyota due to his professional and pleasant demeanor. The lady, Meghan I think, was also very pleasant to deal with. The Finance guy Lawrence G. however made me uncomfortable with the way he talked to Han. Han took it in stride and laughed it off. I hope someone tells Lawrence that belittling coworkers in front of guest is a bad idea. He may have thought he was being funny, but it was not pleasant to hear...and it wasn't just one comment...almost his entire communication with Han was belittling. And I love my new vehicle.

It was good