igor was great!

excellent

Excellent help

From start to finish Lazarus was amazing. Very informative, knowledgeable, friendly and honest. This was the most unproblematic car buying experience ever.

Hi Nalley Lexus Roswell,I am writing to provide feedback regarding my recent Lexus RX 350 purchase experience.While I appreciate Bryan Shannon assistance in helping me with my car purchase, I would like to address few things.Firstly, I found the time delay in ordering the vehicle even after I paid an advance amount, plus receiving updates on the progress of my car purchase to be quite frustrating. I understand that it takes time to get the Inventory list and complete the necessary procedures, I believe few weeks delayed to place the vehicle order that too I didn't get hybrid model. It would have been helpful to receive regular updates from salesperson rather than I'm calling him every week. Improved communication in this area would greatly enhance the overall customer experience.Additionally, I was disappointed that couldn't able to setup the Mobile key for my car. As this is a crucial feature to have it because we received only one key, it would have been great if it has been completed, now I have to come back to the dealer to do the installation again.Furthermore, I must highlight the lack of knowledge exhibited by some of your staff members. It is imperative that your team is well-informed about the vehicles you are selling, as it instills confidence in customers and facilitates a smoother car buying process. Improving the knowledge base of your employees would greatly enhance your dealership's reputation. I was not informed about the Student discount program details, because of it my Son had to unnecessarily complete the application process which was not needed anyway.Moreover, I was surprised to find that the car care items, such as the necessary maintenance products, were not provided with the purchase. Actually Bryan showed us the Car care kit, I think he might have forgot to put it in the car. It is common practice for dealerships to include these kind of items(Care Kit, Keychain or other products) as a value-added service to their customers. I believe that little gestures go a long way in terms of creating lasting impressions and fostering customer loyalty.Lastly I didn't get the status update of my old car title plate, when will i get the license plate on my mail. I had to call Bryan today after I sold that old car a week back and he promised me that he will call me with status but didn't get the call back from him on it yet.Overall, I must admit that my experience with your dealership was good but not great! I genuinely hope that you take my feedback into consideration and make the necessary improvements to enhance your services.I am confident that with better communication, attention to detail, and a focus on customer satisfaction, your dealership can provide exceptional service to all customers.Thank you for your attention to these mattersSincerely,Laks

I had no issues at this visit

anthony was thorough and knowledgeable. we appreciated the time he took to explain what we other work needs to be done

Service was wonderful as always. My service representative, Brandi, tool great care of me and made sure i was informed.

The sales agent Alex Dumond is fantastic. He is very helpful, patient and friendly. I would give him the six star if I could. However, the finance person kept pushing me to buy the dealer's maintenance package even though I clearly told him that I don't need it. In addition, he did not explain what the document was before he asked me to sign on it. I will give him a 3-star evaluation.

i didn't have to wait too long, and the intake was smooth.