Keeping me inform while my car was being worked on was very helpful.

manny & gabbie went above and beyond and made my experience go through very smooth. amazing service and they sure do know their stuff.

overall great service, great communication and fair pricing

excellent quick service, curated by the amazing will gallagher.

work preformed quickly. service advisor david was great to work with.

5

I have wonderful experience with sales consultant Sasha Paynter. She was great in working with us test driving, explaining pleasantly about car features and many things related to the car. She deserves 5 STAR rating. Unfortunately not so much with Sales Manger Michael Furse and have to make it 4 STAR because my experience was not totally great.I have the worst experience of my lifetime with the sale manager Michael Furse. I should be giving a 1/2 STAR because of Michael, but as Sasha was so professional, I am giving a 4 star as my courtesy. My wife and 5 year old as we all came to test drive the 2021 RX 350, I was very interested in purchasing the RX350 with my own financing, as we tried to work on the pricing and comparison of this vehicle with similar ones at CarMax and other places, Michael aggressive tone and direct language to us was shocking that made me sick to my stomach and if I had not been very interested in this vehicle, we would have walked out of dealership due to low level communication with us. I felt a condescending tone like I don't know anything about car sales or financing ( as I reminded him I do work for a reputable automotive company). He downplayed my financial institution(being terrible) trying to make me either buy now or take a risk and comeback where he did mention there are 5 other appointments for the RX which did not sound very true. Also as I was comparing a similar vehicle to one at CarMax, he downplayed CarMax used vehicles all being not checked for accidents and claimed has worked there before. According to auto news, CarMax is the Number 1 seller of used cars which I knew something about it already. (https://www.autonews.com/used-cars/automotive-news-list-top-used-vehicle-only-retailers-debuts). The point is, you don't talk to a customer and make them feel like an idiot like they know nothing. He offered financing with Lexus and then re-financing with own bank later. I was appalled hearing that and felt like he really trying to make some $$ as they could not match with credit union rates or does not like me buying the RX for personal reasons. As i resisted on that idea, I called my Credit Union and said I need the purchase agreement signed and then they will give me the check to deliver to you. Fast forward, after he pressured me repeatedly that "it is very simple process", this is what you have to do, or leave a personal check until next business day or we will deposit your check.We started at 9:30 and ended around 1:30pm, along with my family waiting, I felt tremendous pressured which felt mentally awful for next two days thinking why did not walk out of the room and the dealership? I am surprised for luxury brand to be #1 is not really number #1 when it comes to customer service or maybe this is just with Michael as he may have something against me or what I look like!! I have owned Honda's and Toyota's most of my life and this was my first experience with a luxury brand and it did not go as I had imagined. I am not sure if I will refer anyone to this dealership.

Brandi is the best, very helpful. We worked with her when she was at the Volvo dealership a few years ago.

Very good

Jason or Jordan was great. First time having him as a service advisor.