I just purchased a new IS350 and couldn’t be happier with the entire experience here. Bryan and Alex were knowledgeable and really went the extra mile.I first went on a Sunday when they were closed but I was working on a 2 year old’s schedule so I took what I could get. I just wanted to see what was there and had no intentions of actually talking to anyone. Enter Bryan Shannon. He was moving cars in the after hours and came out just to see if he could help us. His willingness to not pressure me at all but answer all my questions when they were closed just showed his professionalism and customer care.The rest of the process from there was smooth with me returning when they were open to test drive the car and one last time to complete the purchase. Everyone at Nalley Lexus Roswell made each stage of the process easy and low pressure. Thank you for a wonderful experience and a great car!
Anonymous
•
May 12, 2023
5.0/5
5.0/5
it's always great working with igor. wonderful service and he cares about the customer experience. you should clone him. thanks
Anonymous
•
May 11, 2023
5.0/5
5.0/5
service was completed when promise. dave was professional, knowledgeable and friendly.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
timely service;clean environment;courteous employees, especially david fazio
Anonymous
•
May 11, 2023
5.0/5
5.0/5
very good. david fazio kept us posted on the progress of the service. very professional 😊.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
as i have related to my friends: customer service is first and foremost at nalley lexus; it runs like a well oiled machine. the amenities take the edge off the wait and my service advisor, jordan stephenson was a smiling delight. pleasurable experience all around.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
my advisor was excellent!! very helpful and answered all my questions. besides it taking a little longer than expected, it was a great experience!
Anonymous
•
May 10, 2023
5.0/5
5.0/5
Han was great! He was able to find the car I was looking for in less than 1 week when other dealerships told me it would take 3 weeks to over a month to get the vehicle I wanted.
Anonymous
•
May 10, 2023
5.0/5
5.0/5
Fully satisfied. Excellent service. Very impressed with my adviser.
I just purchased a new IS350 and couldn’t be happier with the entire experience here. Bryan and Alex were knowledgeable and really went the extra mile.I first went on a Sunday when they were closed but I was working on a 2 year old’s schedule so I took what I could get. I just wanted to see what was there and had no intentions of actually talking to anyone. Enter Bryan Shannon. He was moving cars in the after hours and came out just to see if he could help us. His willingness to not pressure me at all but answer all my questions when they were closed just showed his professionalism and customer care.The rest of the process from there was smooth with me returning when they were open to test drive the car and one last time to complete the purchase. Everyone at Nalley Lexus Roswell made each stage of the process easy and low pressure. Thank you for a wonderful experience and a great car!
Anonymous
•
May 12, 2023
5.0/5
5.0/5
it's always great working with igor. wonderful service and he cares about the customer experience. you should clone him. thanks
Anonymous
•
May 11, 2023
5.0/5
5.0/5
service was completed when promise. dave was professional, knowledgeable and friendly.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
timely service;clean environment;courteous employees, especially david fazio
Anonymous
•
May 11, 2023
5.0/5
5.0/5
very good. david fazio kept us posted on the progress of the service. very professional 😊.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
as i have related to my friends: customer service is first and foremost at nalley lexus; it runs like a well oiled machine. the amenities take the edge off the wait and my service advisor, jordan stephenson was a smiling delight. pleasurable experience all around.
Anonymous
•
May 11, 2023
5.0/5
5.0/5
my advisor was excellent!! very helpful and answered all my questions. besides it taking a little longer than expected, it was a great experience!
Anonymous
•
May 10, 2023
5.0/5
5.0/5
Han was great! He was able to find the car I was looking for in less than 1 week when other dealerships told me it would take 3 weeks to over a month to get the vehicle I wanted.
Anonymous
•
May 10, 2023
5.0/5
5.0/5
Fully satisfied. Excellent service. Very impressed with my adviser.