I arrived to the Roswell service department for my 10,000 mile service appointment. Brandi greeted me very professionally and continually kept me updated on the status of my vehicle. I was very pleased with her professionalism. I didn’t wait very long and the whole staff was very pleasant. Very good experience.

Everyone was so nice. The waiting area was welcoming and clean. It was very comfortable. I felt for what I had done that day, it was done in a timely manner. The work done was in my opinion was very minor and should have been covered by my warranty but wasn’t —and that was a little disappointing but overall it was a good experience.

Service was excellent

It was great

David, the service advisor was fantastic.

Brandi was outstanding. Team was responsive and fair. Thank you!

Brandi always makes sure everything is good.

Really appreciated the loaner car so I could get to work rather than waiting for service!

Everything was great

Igor was fantastic! I havent had the experiences with Lexus since moving here. I technically live closer to Smyrna and that one was a terrible experience. My first experience with Roswell was just ok. But this time, AWESOME. Igor went over everything with me in detail and was honest about what needed to be done now and what was safe to wait until the next visit in 5k miles. I will happily be back and request Igor from now on! He let me know my service would take a couple of hours and got me in a loaner so I could go run some errands while I waited. My car was ready in a couple of hours, as expected, and payment was smooth/easy. This was an above and beyond experience! Thank you Igor!