Phillip was very helpful and explained everything that was needed

Dwayne Lee (as usual) went above and beyond the call of duty to make my service experience outstanding! Many thanks to Lexus for all your assistance.

Dwayne Lee is, without a doubt, the gold standard of customer service; not just for Nalley Lexus Smyrna, but for the entire Lexus brand. I have been a part of the Nalley Lexus family since 2002, which Dwayne has been my service tech since he came on board. He was assigned to me because initially after 3 or 4 visits, I had an issue with my first service rep at which time the Service Manager assigned Dwayne to me, and I must say, that Dwayne Lee has consistently gone above and beyond every expectation, every time. His dedication, professionalism, and attention to detail are unmatched. Most recently, I had issues pairing my phone to my vehicle, and not only did Dwayne resolve the issue with ease; however, he took the extra time to walk me through the steps so I could handle it myself in the future. That kind of service, proactive, patient, and personal is rare. Dwayne is always mannerable, courteous, and exudes the kind of excellence that makes him the face of Lexus. If you're looking for someone who represents what true customer care looks like, it’s Dwayne Lee. A true asset to the brand and a major reason I remain a loyal customer. His technical knowledge is encyclopedic, and his ability to translate that into clear, customer-friendly solutions reflects both mastery and emotional intelligence. Dwayne operates with a level of integrity and precision that elevates the entire service experience to a luxury standard befitting the Lexus name. In a world where service often feels transactional, Dwayne Lee delivers an experience that is relational, refined, and relentlessly exceptional. In every interaction, Dwayne Lee doesn't just uphold the Lexus legacy; Mr. Lee redefines it, setting a benchmark in service excellence that others can only aspire to reach

I appreciate my consultant Dwayne Lee for accommodating me and service of my car after I had a blow out on the highway headed to my car appointment.

In and out, no surprises!

In and out no issues. Loved getting my windshield repaired while we waited

From drop-off to pickup courteous, professional, friendly and work well done!

Excellent service.

As usual, I was treated with professional courtesy and as a valuable customer.

great customer service.