Juan is always a professional and keeps me informed when my car is in for service.
Janet
•
Oct 8, 2025
5.0/5
5.0/5
Everything was great. Was in for my Tires
Edmond
•
Oct 8, 2025
5.0/5
5.0/5
Working with Jennifer Rhodes is always a delight. She is professional and attentive to my questions and concerns about my car. I'd recommend her to everybody but then I'd probably never be able to get an appointment with her. Thanks Jennifer,
1lt
•
Oct 7, 2025
5.0/5
5.0/5
As usual, Dwayne Lee epitomizes professionalism and customer service. He makes one feel his genuine concern for a good outcome. He is honest; thetefore, one feels like Nalley Lexus is honest. Honesty means the world to me!
Gregory
•
Oct 7, 2025
5.0/5
5.0/5
My service advisor Juan was perfect as always! The 5000 mile service was performed quickly and completely. But…. Please get rid of the AI service scheduling, I want to talk to a human!!
Robyn
•
Oct 7, 2025
5.0/5
5.0/5
Z provided excellent service
Curtis
•
Oct 7, 2025
5.0/5
5.0/5
Jennifer Rhoades was extremely helpful in quickly establishing my appointment and getting my 2021 RX350 serviced quickly after my arrival. I greatly appreciate Jennifer!
Stephen
•
Oct 6, 2025
5.0/5
5.0/5
Service by Juan Hernandez at Nalley Lexus (Galleria) was outstanding as usual - quickly replied to my request for service, made immediate appointment, parts delivered and installed as described it would be. It is how repair service with a car dealership should be.
Kay
•
Oct 5, 2025
5.0/5
5.0/5
Kimberly Robinson is my new Service Consultant and I am thrilled to have her! I totally trust her and I look forward to seeing her on my next visit to Nalley Lexus in Smyrna! She is so pleasant, patient, and kind, and knows how to treat her customers! Great communication on the status of my car repair by Kimberly and by the auto tech! I'm a very happy customer because of Kimberly and the great job the tech did on my car!
Juan is always a professional and keeps me informed when my car is in for service.
Janet
•
Oct 8, 2025
5.0/5
5.0/5
Everything was great. Was in for my Tires
Edmond
•
Oct 8, 2025
5.0/5
5.0/5
Working with Jennifer Rhodes is always a delight. She is professional and attentive to my questions and concerns about my car. I'd recommend her to everybody but then I'd probably never be able to get an appointment with her. Thanks Jennifer,
1lt
•
Oct 7, 2025
5.0/5
5.0/5
As usual, Dwayne Lee epitomizes professionalism and customer service. He makes one feel his genuine concern for a good outcome. He is honest; thetefore, one feels like Nalley Lexus is honest. Honesty means the world to me!
Gregory
•
Oct 7, 2025
5.0/5
5.0/5
My service advisor Juan was perfect as always! The 5000 mile service was performed quickly and completely. But…. Please get rid of the AI service scheduling, I want to talk to a human!!
Robyn
•
Oct 7, 2025
5.0/5
5.0/5
Z provided excellent service
Curtis
•
Oct 7, 2025
5.0/5
5.0/5
Jennifer Rhoades was extremely helpful in quickly establishing my appointment and getting my 2021 RX350 serviced quickly after my arrival. I greatly appreciate Jennifer!
Stephen
•
Oct 6, 2025
5.0/5
5.0/5
Service by Juan Hernandez at Nalley Lexus (Galleria) was outstanding as usual - quickly replied to my request for service, made immediate appointment, parts delivered and installed as described it would be. It is how repair service with a car dealership should be.
Kay
•
Oct 5, 2025
5.0/5
5.0/5
Kimberly Robinson is my new Service Consultant and I am thrilled to have her! I totally trust her and I look forward to seeing her on my next visit to Nalley Lexus in Smyrna! She is so pleasant, patient, and kind, and knows how to treat her customers! Great communication on the status of my car repair by Kimberly and by the auto tech! I'm a very happy customer because of Kimberly and the great job the tech did on my car!