Always a great experience

Juan is extremely helpful and was always very communicative. Great experience with him specifically. 5 stars for him! We always mentioned I remain 0/5 stars for the TX car itself! As it continues to be a headache.

Everything went smoothly. My service person Jimmy Luong make sure everything is done in a timely fashion. Everything is always explain to me me and all questions answer.

Zaher ("Z") was my service rep during this visit and he was outstanding! He was very attentive, and informative and I truly appreciated his customer service. It was a pleasure working with him. He is an excellent representation of stellar customer service at Lexus! Thank you Z!

I just wanted to share how consistently outstanding the service is at Nalley Lexus Smyrna Service Center. Every time I visit, I'm treated with professionalism and care—especially by Henry. He always goes above and beyond to ensure everything runs smoothly, and his courteous, knowledgeable approach makes the entire experience exceptional. It’s rare to find someone so dependable and genuinely dedicated to customer satisfaction. Thank you, Henry and the Nalley Lexus team, for setting the standard for great service!

Jason is a great Service Advisor!

Everything was great!

In and out as promised

Excellent

Although I couldn’t get the work I wanted comleted the customer service from Cos was Outstanding. He listened to my concern and helped me understand why I couldn’t have the service provided by Lexus. Thank You Cos, see you when I’m ready for Maintenance