Jennifer makes my visit for service a pleasant experience

Kimberley is a new service rep for me and she was awesome. Discussed all my questions, kept me up to date and understood my frustration with the automated AI that is now used for appts. My car is perfect.

Jennifer was great. Service was quick, efficient and timely

Henry Holman is very knowledgeable and always make my experience a pleasant one.

Jimmy in service was great! I gave 4 instead of 5 stars because I had to pay for alignment when my wheel bearings were bad on my 2021 Lexus RX 350. I love Toyota and Lexus and that’s all I’ve ever owned; however, wheel bearings should not go bad on a 2021 vehicle, so I felt the whole service visit should be covered under warranty. This car was built during Covid so maybe that had something to do with faulty parts- not sure. Please feel free to forward these comments to Lexus corporate. Thank you.

I was greeted quickly and then met by Juan with a smile who explained what services would be performed. I had a comfortable seat to wait and that wait was not long. Car was very clean when brought around and I was assured all was in good order.

Jennifer Rhodes represented Nalley Lexus Smyrna is an excellent manner - as always. We purchased/leased the vehicle from your Roswell store (better price/deal) but we choose to service at the Smyrna Galleria location for one reason ... Jennifer Rhodes and your great technical team! Thank you.

Wonderful

Great

Jon was really helpful throughout the entire experience. Only negative was that it took a long time to get it all done, the camera system upgrade apparently took a long time as I was told.