Orlando was very thorough and helpful through the process from the beginning to the end helping us understand the different models and features and staying way past closing to understand the car we purchased.

The process of selecting and pricing my newNX was fine, with Cedirc as my salesperson. The paperwork (I paid cash, with a trade in ) takes too much time. My main problem was (1) the screen's pressure to sign up with the Lexus app (something not mentioned in any manual I received); and (2) the Experience Drive Connect screen, also not mentioned in any manual). It took me a good while to get rid of that annoying screen.

Winston and the manager offered a great deal and I made a decision quickly. I like this no bullshxt style deals. No wasting time and just going to the finish line. Will return and hope to make more purchases in the future.

I came in for one thing and left with another. Russell was great, it's the Finance team that has me uneasy and feeling a way.

Philip Pena was amazing and so kind during my visit.

Exceeding customer satisfaction

Everyone was professional and caring about my needs. My sales associate took his time to make sure my car experience at Nally Lexus was easy thank you another happy customer I'll definitely refer my friend.

Salesman was excellent - great service - great outcome -

Shelby was great! She kept me updated on the status of my custom Lexus, and she gave me everything I needed to be successful in my new fabulous car! I didn't feel pressured or bullied.

"Taco" was great. Professional and knowledgeable - relatable. No pressure or gimmicks. Smooth process.