Exceptional customer service as always!

The check in and process was fine. However, this is ~ the 7th or 8th time I was there and every time I’m there I have to explain that I have the prepaid maintenance agreement and it was purchased from dealership in IL and it’s always takes the service reps. 15-20 minutes to investigate and confirm, even when I share my original paperwork from the purchase of the vehicle. Also, I purchased the paint less dent repair warranty with the original purchase and the technicians never ask me about the two (2) dings in my car that would fall under this agreement. One time I asked for their help and they sent me to the Nalley body shop across the street and all they did was give me an estimate. No one offered to help me file and process the claim to repair the two dents under the paint less dent repair program. You would receive 5 stars if someone would show interest and try to help me address the resolution to these dents.

Went in for my 10k service. Treated exceptionally well by my service rep and work was completed within the time promised.

Outstanding service from the service writer

David is always amazing with customer service and the job is done!

Everything went smoothly from start to finish. David made our experience pleasNt and seamless. He explained everything in detail and kept us informed of the progress. Definitely a good experience!

I arrived and was worried I have to wait an extended time even though I had pre-booked my appointment. When the doors open and I pulled up I was immediately greeted and appointed to my rep. I was prepared to get an Uber home because I didn't want to wait but was surprised to find that the rep, Francine Potts informed me I would just have an hour wait. Well it didn't take long because I only felt like I waited 35 minutes if that . She texted me and and my car was done. I appreciate her professionalism and promptness in making sure my service was done well.

Mukhamed was wonderful to work with. He knew a lot and made the purchasing experience much better, both in person and through email.

Wonderful experience this time, especially the great service from Franse.

Great Service, that I have grown accustomed to.