Great service.

Great friendly service. Thanks

Fantastic experience. Purchased a 2021 Toyota Tundra

Disappointed by first hard sell at the service department. We are loyal Toyota owners and have faithfully used Nalley for our service. Kyle Jones asked me if I wanted to do any of recommended services previously offered. I declined. I left the car for an oil change and tire rotation. Got a call an hour+ later asking me if I had read through the services offered in an email he had just sent. The ones I had declined earlier. Not pleased. I much prefer my wishes were no questioned. Did do a couple of them, but not happy. Hopefully this is not a new sales tactic. Very much want to continue our long term relationship with y’all. Thank you, Paul McKown

Matt did an exceptional job in providing me service. He was there at my appointment time, prompt and ready. He was clear in explaining all the services I asked for and recommended others to help keep my vehicle at it’s best. The pricing and how to navigate through the live text notifications were also explained in detail. I asked for a loaner vehicle and it was all ready in the 10-15 minutes upon my arrival. As I received a message for picking up my vehicle, I came back and briefly had a response on where to park the vehicle I borrowed and quickly met with Matt m, where I was able to retrieve my vehicle right after I paid for the services. From all my experiences, Matt has given me the best, genuine service since I’ve began coming to this location in 2015. Thank, Matt and the rest of the team!

My experience was absolutely wonderful. Very helpful & excellent costumer service.

Everything with the work done on my car was great. Friendly service and me Camry looked better than I'd brought it in after service was complete. I also appreciated how the recommended services were delivered via phone message. and I wasn't hard sold for extra services. Although... I must say, even if I might have chosen some of the recommended services, I would not have elected to do the Cabin Air Filter. $65 for a Cabin Air Filter is absolutely stupid. Who priced this!? Don't gouge me! I know how much those cost and how EASY it is to clip in. My experience in your waiting area was excellent. I felt like I had plenty of personal space, which made me feel safe even during COVID. The free coffee machine that makes more than just a cup of Joe was a nice touch. And the thoughtful touches, like individually wrapped cups were appreciated. I came in at a scheduled appointment during a time that wasn't busy for only an oil change. It took an hour to complete the work (plus the wash and vacuum). I would appreciate seeing this tightened up to 45 minutes total.

Great as always.

My experience was excellent from when I arrived and dropped off my car, the waiting area and when my car was done and I picked it up. Richard Osborne my service guy was great, friendly and professional looking out for the customer! Thank you for an awesome experience! :)

My service guy was awesome very nice young man and I will be back . Thanks David Ramos