My service advisor, Ty, was great. Did a fabulous job.

Excellent

My experience this week was exceptional I was treated with the utmost respect wow in the dealership I purchased my Camry there last November and have been very satisfied.

Safety, convenience and excellent communication made my experience a very good one. Highly recommend Nalley Toyota.

I was facing a very tight window to get tires replaced and 30k maintenance (kids in school for one day only with pressure on pick up time. and needed to limit exposure to COVID stuff to visit my old parents this weekend). Called around to different shops, getting pricing, availability, etc. scheduler from Nalley asked a few abrupt questions, but I got the quote I needed. Then I got a text confirming an appointment that conflicted w school etc - was disappointed since I said I would call in. Service coordinator from Nalley called to confirm - I takes her thru my confusion scheduling and my specific needs. She encouraged me to come at first opportunity and understood my situation/time presssures. She communicated well thru the process, I got the customary text w add ons, opted for one and declined the others - picked up the car well before school went out. Deducted 1 star for burnish scheduling experience - but overall good experience once I dealt w the dealership direct. Probably could have gotten things done cheaper - for now, the convenience and communication would get me coming back. Thanks.

Richard Osborne was fantastic! After the multi-point inspection, he reviewed with me the recommended work. I felt like he was truly informing me of the recommended services but he took it a step further in advising me on the things that were more urgent versus those that I could hold off on. He advised me on things to pay close attention to and signs that they needed to be taken care of so that I remained safe in my vehicle. He gained my trust because he did not try to sell me on services I didn’t need to have done right away. Will definitely be visiting him again as soon as next week for an oil change!

I had been provided an excellent service by Mr. Ty E. - assistant service Manager. He was very professional, polite and did a great job. This is the Toyota location where I go for any service for my car, also to purchase a new vehicle. I am always satisfied with Toyota service.

It was my first visits there ever. I was very happy with the service and the easy of online scheduling and the communication while I was there. I will be taking my Toyota there for service from here on out.

Jonathan provided courteous, personal attention in a very timely manner. Well done!

Very quick and easy! Thanks for your kindness and the carwash!