I test drove a number of SUV's, since my family and I were in the market for one that had a third row. Once we narrowed it down to the 2020 Highlander XLE, I reached out to close to 10 dealerships to get there very best out the door price that they could offer me. Our sales associate Russ, who we ended up buying the car from, reached out to me via my cell and we spoke and he gave me a great deal on one that they had there on their lot but it wasn't the exact color we wanted. My wife and I talked about it more and we decided to head over to Nalley to look at a gray one, a red one and a blue one. To our surprise, we purchased the blue one, since it had captain seats, etc. Russ was wonderful to work and very knowledgeable about the car and we felt comfortable with our purchase. He didn't load me up with all those dealership junk fees that a lot of other dealerships were trying to charge me, so I appreciateed that. Hands down one of the better car buying experiences I've had in many years. Thank you.

Kyle was very welcoming and nice !

Richard was great about guiding me through the new protocols and process!

I got quite a bit of maintenance work done, so I did request a discount and Caitlan did give it to me. Although, overall your prices have gone up and customer has gone down. Could be the current situation.

The front guy, Kyle was nice, but service , oil change and tires balance took too long, 2.5 hours.

Thanks Richard O. For your excellent customer service, as always!

Kyle Jones has been my service rep the past 3 times my Sequoia has been serviced. Kyle is prompt, courteous & keeps me informed. Thank you Kyle!

Exceptional

I got everything I needed with a pleasant interaction.

Richard was thorough in explaining the work that needed to be done, keeping me informed of progress, checking me out efficiently when the work was completed and ensuring it was done to my satisfaction.