Your service rep, Jimmy was excellent to work with

I went in for 105,000 maintenance and it took less than an hour. Great!

Unfortunately I can only give this 5 star rating to Caitlyn McGill the service advisor. She has been so wonderful in this overall process. I have had a lot of work done to my vehicle and the mechanics are still trying to figure out what is wrong which I find unacceptable considering this dealership has been paid at least 10k in repairs. I hope that my car finally gets repaired correctly. So five stars to Caitlyn and 1 star to everyone else.

Accurate asssessment of problem and fixed

It was a pleasure working with Andy West

Great service as always. I appreciate Jimmy Snyder’s help and his guidance about maintaining my 13-year-old Camry, which is still running strong. Thank you!

I am continuously blown away by the quality of this dealership and staff. Up until my service appointment yesterday I have consistently purchased parts from Greg. He is extremely honest and trustworthy. I have had many bad experiences with toyota dealerships, but Nalley Toyota Roswell has completely changed my perspective. While Greg has always been thorough, honest, and consistent with supplying parts for my 3rd gen 4runner yesterday was my first service appointment. From the very beginning Andy, like Greg, was extremely prompt, honest, thorough, and scheduled me without delay based off of my time consuming work schedule. Never did I feel rushed, pushed, up-sold, or mistreated. From scheduling, to verifying parts, keeping me informed during my appointment, and invoicing, Andy was a true pro during each and every step of the process. Seton, the mechanic that performed the work, was also a top tier professional. He informed me specifically what work was being performed, suggested an essential extra bit of work, and also pointed to areas where I need to monitor for future maintenance. My car is a 2002 SR5 so I try to take extra care to maximize the reliability of my car. Since it is modified with upgraded suspension and other parts Seton pointed out specific stress points to monitor given my new lift kit. He also showed me where pervious mechanics from local shops had performed poor, average and moderate work with my supplied oem parts. Seton was familiar with the modifications, how to align properly, and answered tons of questions without any sense of impatience. Andy and Seton both did a steller job within their scope of work, and proved to me that I can trust a dealership, their service, and parts departments. I could go on, but I am extremely satisfied. Money well spent. I will definitely be back. Thank you Andy, Seton, and Greg for allowing me to trust you all. I won’t skimp on service ever again.

Wonderful experience!

Kyle Jones is attentive and thorough, always have him assist friends and family, even on our non-Toyotas!

I love Catelyn she is so attentive. Her willingness to care for me and my vehicle is astounding. I truly feel like she cares and is not just “selling” me stuff!