Great service as always. Excellent communication through out the process of my repairs and I love the text with the updates and asking for approval on repairs. Keven is my service writer and he always makes me feel that he has my best interest in mind.
Jacob
•
Oct 4, 2019
5.0/5
5.0/5
Excellent service. Thank you!
Corlette
•
Oct 4, 2019
5.0/5
5.0/5
Excellent communication and timely with the service.
Laura
•
Oct 4, 2019
5.0/5
5.0/5
I had Kyle Jones as my service person and he was personable and explained things to me in way I could understand. I also liked the gentleman who fixed a crack in my window (I believe him name was Tre?), he was friendly and courteous. Great service all around.
Martina
•
Oct 4, 2019
5.0/5
5.0/5
My goodness, when I heard my guy, Richard Kinsley left Lexus, I was completely deflated!!!! I was able to track him down to Nalley Toyota and decided to follow him, because it is the sister company of Lexus (sho can't keep good service advisers for the life of them...aside from Brandi). I saw a few people from Lexus when I got there and it was like a warm class reunion, it made me feel so good to still have access to those good people. The atmosphere was nice, the culture was cool, and Richard, as usual, was professional, yet personable and took care of everything, he even shines my tires himself!!!!! They don't do that at toyota (why?), but he did it for me personally, and I didn't even ask!!!!!! Amazing team!!!!! Richard....is a keeper!!!!!
Great service as always. Excellent communication through out the process of my repairs and I love the text with the updates and asking for approval on repairs. Keven is my service writer and he always makes me feel that he has my best interest in mind.
Jacob
•
Oct 4, 2019
5.0/5
5.0/5
Excellent service. Thank you!
Corlette
•
Oct 4, 2019
5.0/5
5.0/5
Excellent communication and timely with the service.
Laura
•
Oct 4, 2019
5.0/5
5.0/5
I had Kyle Jones as my service person and he was personable and explained things to me in way I could understand. I also liked the gentleman who fixed a crack in my window (I believe him name was Tre?), he was friendly and courteous. Great service all around.
Martina
•
Oct 4, 2019
5.0/5
5.0/5
My goodness, when I heard my guy, Richard Kinsley left Lexus, I was completely deflated!!!! I was able to track him down to Nalley Toyota and decided to follow him, because it is the sister company of Lexus (sho can't keep good service advisers for the life of them...aside from Brandi). I saw a few people from Lexus when I got there and it was like a warm class reunion, it made me feel so good to still have access to those good people. The atmosphere was nice, the culture was cool, and Richard, as usual, was professional, yet personable and took care of everything, he even shines my tires himself!!!!! They don't do that at toyota (why?), but he did it for me personally, and I didn't even ask!!!!!! Amazing team!!!!! Richard....is a keeper!!!!!