I brought my car to have its required maintenance . When I called to take the appointment I was told to request for Grant. When I got to Nelly Toyota of Roswell at the time of the appointment, I was told Grant was not there. However, Mr. Reid was there and he just ask for my keys and took care of the rest. Which was pretty cool because I had another appointment. 30 minutes later Mr. Reid called me to let me know my car was ready. However, when I was there to pick my car Mr. Reid was not there to check my car out so I had to wait for at least 15min for someone else to help me, which they did but it was a little annoying having to wait. In general the experience was positive. Thank you for serving my car.

Great service! The Service department was able to complete the work much faster than I expected.

Representative was accommodating and kind. Went out of his way to help.

I was in to have a tire replaced.... Kyle was extremely nice, realized I was late for an appointment and was able to get the replacement done quickly.

Quick, efficient, friendly and fair cost

Could not be more pleased. Thank you

My experience with Toyota was excellent. The staff were very welcoming and the building was very clean. Keven Retana did a great job assuring everything I needed done to my car was complete to my liking. He was very friendly and was able to check me in quickly. My car was serviced in a very timely manner with no problems. At the end of my visit, he took the time to answer several questions I had regarding minor problems with my car and how he could fix them. I have recommended Keven to friends and plan to schedule car services with him in the future.

Good Service, excelent attention

I can't say enough about the amazing experience I had with Nalley Toyota. After much research, I narrowed my choices between a 4Runner and a Ford Explorer, then I reached out to each dealer. Joe Amado with Nalley responded to my email and answered all of my questions, and let me test drive the vehicle that day. I told Joe I had an appointment the next day at Angela Krause Ford, but that I would be in touch with him regardless of my decision. From the moment I emailed Ford, I received at least 10 text messages and 2 phone calls within 2 hours of my initial contact. During my visit to the Ford dealer I spoke with 3 different people before being handed off to the sales person. When I left the dealer I had 2 more phone calls that same day. Meanwhile, Joe respected my time and did not harass me. He let me come back and see the vehicle a second time, then helped me locate the exact vehicle I wanted. After it arrived at the lot and I was able to see it, I made the final decision to buy it. Joe started the process with me, waited while I worked with the finance department, then gave me a full demonstration of the vehicle. While I liked the Explorer, the 'no pressure, no harassment' approach of Joe is what won me over. I will highly recommend Joe and Nalley Toyota to anyone who will listen.

Good