Dave Roth is so professional. I trust what he says!
Jarriel
•
May 5, 2023
5.0/5
5.0/5
Good experience
David
•
May 5, 2023
5.0/5
5.0/5
Matt is great. He has been terrific.
Carol
•
May 5, 2023
5.0/5
5.0/5
Everyone there was friendly, knowledgeable and helpful. Pleasant and spacious waiting area.
Arun
•
May 5, 2023
4.0/5
4.0/5
Very good
Ericka
•
May 5, 2023
5.0/5
5.0/5
My experience was nothing short of excellent! I drive an hr to get to this dealership. They are very courteous and friendly!
Ahmed
•
May 5, 2023
5.0/5
5.0/5
Great and quick service.
Megan
•
May 5, 2023
4.0/5
4.0/5
My experience on the day of the service was amazing. I love working with Jimmy! He made sure the process ran smoothly, and when we decided I needed new brakes, he got me a loaner car quickly and I was on my way. A couple of days later however, my husband noticed that the oil cover was hanging off under my car. I called you guys and the guy who answered the phone said I would have to bring it back to your location to have it looked at and repaired. I live about 30 minutes from your location and asked if I could just take it to the Toyota in Sandy Springs. He told me I could, but that they would likely charge me to put the bolts back on, even though they were left off by your guys. I asked if I could bring it back to the Roswell Toyota and then be compensated for gas and time by perhaps receiving $20 back on my service. He told me no. At that point I needed to get it fixed quickly due to an upcoming roadtrip. I took it to the Sandy Springs location. After explaining the situation, they graciously agreed to fix the problem at no charge. I am disappointed in your service guy that answered the phone because that was poor customer service. I shouldn't have to be inconvenienced due to an error on your technician's part. I really do love working with Jimmy, but that other guy was not good. Just wanted to let you know in case that arises with others in the future.
Dave Roth is so professional. I trust what he says!
Jarriel
•
May 5, 2023
5.0/5
5.0/5
Good experience
David
•
May 5, 2023
5.0/5
5.0/5
Matt is great. He has been terrific.
Carol
•
May 5, 2023
5.0/5
5.0/5
Everyone there was friendly, knowledgeable and helpful. Pleasant and spacious waiting area.
Arun
•
May 5, 2023
4.0/5
4.0/5
Very good
Ericka
•
May 5, 2023
5.0/5
5.0/5
My experience was nothing short of excellent! I drive an hr to get to this dealership. They are very courteous and friendly!
Ahmed
•
May 5, 2023
5.0/5
5.0/5
Great and quick service.
Megan
•
May 5, 2023
4.0/5
4.0/5
My experience on the day of the service was amazing. I love working with Jimmy! He made sure the process ran smoothly, and when we decided I needed new brakes, he got me a loaner car quickly and I was on my way. A couple of days later however, my husband noticed that the oil cover was hanging off under my car. I called you guys and the guy who answered the phone said I would have to bring it back to your location to have it looked at and repaired. I live about 30 minutes from your location and asked if I could just take it to the Toyota in Sandy Springs. He told me I could, but that they would likely charge me to put the bolts back on, even though they were left off by your guys. I asked if I could bring it back to the Roswell Toyota and then be compensated for gas and time by perhaps receiving $20 back on my service. He told me no. At that point I needed to get it fixed quickly due to an upcoming roadtrip. I took it to the Sandy Springs location. After explaining the situation, they graciously agreed to fix the problem at no charge. I am disappointed in your service guy that answered the phone because that was poor customer service. I shouldn't have to be inconvenienced due to an error on your technician's part. I really do love working with Jimmy, but that other guy was not good. Just wanted to let you know in case that arises with others in the future.