I was at Nally Toyota on 12-25-22, the associate that signed me in was Leah. I needed a battery for my vehicle she was very nice about signing me in. I was out in 20mins. Prior to speaking with Leah, I would like to give a big shout out to the associate in the Parts Dept. he was very nice and extremely helpful he made sure I got a good battery with a good price. If I have any other problems with my vehicle I will come back and do business with them. Thank you.

Overall experience was positive. Jeffrey Cates handled the paperwork portion. It was interesting that even though I e-signed all the paperwork, I had to also sign the physical copies at the dealership. Wait was shorter than past purchases I made and I was taken care of well.

It was my first trip in as my vehicle is new. First of all nothing in the link you sent told me who I was supposed to see and nobody’s in the bay. It’s pretty much empty, so I just kinda stood there for a minute to see who I was supposed to talk to. So this may sound dumb, but your coffee maker wasn’t working and you don’t have a back up, or no we went and bought coffee? I mean it’s Saturday morning have something available for the guests. The TV was off and it seemed generally disorganized. While my other car (wife’s) is a Nalley Lexus they sure try to take the customer service there. I know it’s a luxury brand, but the Tacoma cost more, feel like I should be treated as well or at least have beverages available while we all just sit there. Otherwise the service advisor took good care of me, no complaints there.

Cody was very helpful and friendly. Always tries to be personable by making conversation and made appt go smoothly! Thanks!

Great staff. Very knowledgeable and friendly

My service advisor is absolutely phenomenal. Janet is empathetic, sincere and extremely professional! One of the best I’ve ever dealt with!

Excellent job

Excellent service very helpful and caring , assisting customer without much time.

Jimmy is simply the best!!! He is nice and always takes care of me. He gives me a discount on my service and never suggests things that needs to be done for just the money! Thank you, Jimmy!!

Konner was very helpful and fast. He made my visit go smoothly. I will definitely return for future visits.