My white leather interior had black grease fingerprints all over it. The white headliner had black oil on it. It took a while to get a call back from service manager. The car was returned with the headliner issue remaining, as no one inspected; therefore, I refused to take the car and sent it back. There is now a yellow ring on the headliner from whatever products were used. The car was purchased from your store and only has 5500 miles on it. I am very angry and will never recommend your dealership.

I spent 5 hrs waiting . Service rep was great! But time spent was not great !

Great job!

Smooth operation. Technician suggested some additional work but no pressure, debate, argument when I declined.Francine Potts did a fine job as my service rep.

Very timely service. Staff was polite and courteous.

I was new to this location and was given clear instructions before and during my services. Stephen Reid was very consistent in checking on me while I was waiting and he was very professional.

Service advisor David was very helpful and knowledgeable. Appreciated the support David provided and would recommend Nalley Toyota to others.

Standard 75K service. Found that my battery failed AGAIN. I question the quality of batteries these days as I used to pay $60 for a battery years ago and had zero issues for 5 years. I know the last time I got a batter it was like $150 and failed in less than a year, you held to your warranty and gave me another one, but I honestly don't feel like its been 5 years since then. And now batteries cost $200. Seems like a steep increase for a less quality product each time. My service advisor was amazing. I hope you always have service advisors. I don't like the texts with "needed services" but zero explanation and then the text with the "your car is ready, please click link to pay". I prefer SPEAKING with an advisor and having them take my card and check me out. All this electronic admin's are a joke. Please continue to employ people who can actually help me in person, answer questions and provide real customer service. David Roth was a perfect service advisor and helped me and answered my questions and shared his expertise. That is so valuable to have as a customer. An app and text and payment links is NOT customer service.

Good, fast service, comfortable waiting area, good coffee. Slick use of web and SMS. Special high marks for service writer, Justin Croom.

Always excellent!