Experience was good.

Very professional!

Very good

My service Advisor, Taniqua,was excellent. She gets 5 stars. I was a little disappointed in the report from the Technician. I believe the report said I needed 4 new tires and I just purchased new tires less than 6 months ago.

My service writer Jaylond was very nice and informative on the services needed for my car.

SalesmansMy Salesman Nelson Pugh was great. He listened to my wants and needs in a vehicle and didn't make me feel pressured to pick. Mind you it had to be over 98 degrees while we walked the lot 🤣 🤣. However he was so attentive and patient with me, my husband and 4 kids who was there also to help me pick my next vehicle. He also followed up with us to see if our feelings about the vehicle we purchased had changed or if we were having buyers remorse. Luckily I am still super satisfied with my selection and price. I'm nosey so I just want to tell the few people in finance who was assisting him with our purchase that you all should take notes of his urgency to get it right for his customers. Having side bar conversations shaming him for asking about how long the process would take in order to inform his customers should be ashamed of yourselves. The glass box in which you all sit is not sound proof and the customers sitting in the waiting area can hear virtually everything. Lastly the old man at the front entrance flirting with the young female sales agents seemed very comfortable as in his approache was something he regularly does. The sales agents conversation with him indicated he was a familiar patron and his behavior was "the usual". Sorry but even though I am still recommending everyone I know to this dealership, I want to give and honest thorugh feedback. Still 5 stars from me for NELSON. The management gets 3 simply because customers can tell when employees aren't happy or when certain behaviors are the "NORM".

Always treated like FAMILY.

Was awesome

Excellent advisor Shawn. He had a great deal of courtesy and maintained a smooth communication line and made sure I understood my services.

Searched for the vehicle (on line) I desired and found there. Sent request for a test drive. Sales, Stephanie Gomez called me immediately to help and made purchase very easy for me.