Great service

Customer service was great from beginning to end

My experience on 7/13/2023 was extremely successful I am pleased. However, my one complaint is with one of the drivers. My drivers set was adjusted which caused a bottle of cologne to break. Due to me being unaware of the broken bottle I was injured by the broken glass.

The service was very fast

N/A

Great experience 👍🏿

Quanisha was very pleasant and helpful in finding me what I wanted.

I arrived for an oil change and given great customer service by my regular service advisor (Rachael). Arriving home later in the afternoon I discovered an oil leak. I discovered it was due to the oil change and decided I would return to this location the next day. Upon doing so I spoke with the Service manager (Andy). Very courteous, attentive and customer service professional. We discussed my issue and he promptly had my car looked at. I had been getting oil changes here but unbeknownst to me my wife had gone to 2 other locations prior to here. I had never had any oil leaks during any visits to this location or any other location until now. I was told by Andy that the previous place was the cause of the oil leak due to a suspected improper drain plug. I ensured him I would return to that location. I did so the next day and it was discovered that the drain plug was not faulty. Although, this place was not at fault they were more than willing and did offer help to me. I returned back to Nalley with information to show it was not there drain plug that was faulty. I again spoke with Andy and asked to speak with the General Manager. He apparently was not there but the General Service Manager was there. All 3 of was had a meeting and I discussed with the GSM (General Service Manager) my issue. Long story short I was very Unhappy and Displeased with has Customer Service, knowledge of information this gentleman has for his position and lack of knowledge pertaining to Customer Service. It was Andy who I would like to give a Great thumbs up to having a fair solution to my problem. Again, it was Andy that was the problem solver and the knowledgeable professional not the GSM whose name I believe to be Robert.

Had inside lights repaired. Working well!

Quick and friendly service. Comfortable waiting lounge.