I received prompt and courteous service. No issues

It received great service and was done promptly.

Good experience

Great

My experience was Great and easy

Great customer service, very friendly.

I believe everyone was very nice and cared about me. I do feel that it was really confusing, when I arrived at the drop service department, I didn't know I was supposed to just pull into the garage. I thought someone would be waiting to tell me what to do. I parked my car and then I came in the building people were standing and sitting everywhere I looked. There was no clear direction in which way to go. So I walked into one of the service departments doors from the inside and I was looked at as thought I had done something wrong. I explained why I was there, and he asked me for my technician's name which I could not recall or pull it up on my Toyota app. I could show that I had an appointment, but not whom the tech was. The gentleman in the service department couldn't locate my appointment either. Finally, he called another department, and they were able to help, and they sent me to my tech guy, two doors down and again I was looked at like I was in the wrong place. I finally was instructed to pull my car in the garage. I was expecting and oil change and a full inspection of the car since it was my 1st service appointment since purchasing the Rav 4. The technician explained that they would just top off my fluids and rotate my tires. When I asked about other things that needed to be looked at, I was informed that I would be there must longer than I was expecting. It was like he was rushing me through the visit, I was not sure what to expect but after paying close to 50,000 for a vehicle I would have thought there would have been a little more attention/care to the customer especially since I had made an appointment.

Quick and was well informed throughout the appointment.

Awesome service

Adequate