Great service and communication

James was great, he handled my concerns wonderfully. I received an email for a free detailing and he was able to explain the situation (no detailing department at your store) and make my visit worthwhile. I am so incredibly disappointed in your communications team, why send out a promotion that you’re unable to honor and I have yet to receive a correction to the email or an apology for the fake offer. I would’ve wasted half my day if it weren’t for James, but there was no reason to put one of your staff in such a bad position when they have no control over the automated emails y’all send. Do better.

Alysha was very knowledgeable and friendly. I just ordered the vehicle and don't have it yet, so I don't have too much else to say so far.

Nalley Toyota Stone crest is where every one want to be if they want the best customer service and find your your dream to Toyota Brand if they don’t have one on the lot they will find you one to fit your need they will go extra miles for you. Come see them first before you go anywhere else make one stop shop.

Great customer service

Fast and professional.

I always ask for Audley Spence when I get my car(s) serviced. He knows me by name and he always takes care of me. He always goes the extra mile.

The service was exceptional and I will definitely be back.

My Experience wasn't very good!

My experience is hard too explain. I'm always treated well but I feel like the suggestions for specific services are not really necessary. Overall, it actually took 3 hours for an oil change!!!