The wait time of 3 hours was not great service. The advisor was great but the 3 hours was not satisfactory.

Great experience

It’s always a long wait time I think this property overbook on appointments however the commute is convenient, it’s always 3 hours for a oil change can’t imagine getting any other maintenance done. Everyone have a good customer service

Great service

This was my first time at Toyota and they did an excellent job on the service. The only thing I would say is communicate to the customer what’s going on. I understand you may be short staffed or running behind, but it is important to let the customer know. I had sat for about 3 hours before I was notified that they had not started on any of the cars getting the similar service as mine. Outside of that GREAT!

Fast, service advisor was great

Professional team and I left confident in my vehicles service

I am very pleased with the professional approach and treated,my adviser did an excellent job,

From Deb to the waiting room, every one was professional and helpful. My stay was only 2 hours and then I was out of there on my way home. Thanks!

Visited for the first time to have my vehicle looked at. Wasn't greeted upon arrival, finally was told to wait for a second. Was told on the phone when I called prior that the inital diagnostic was free, once it was explained in person I understood but also felt like I was being looked at as if it was a dumb assertion but again I was told this on the phone. Wasn't contacted about my vehicle or updated. Tried to view through the text link but it was giving an error message. Went back to the dealership after 3+ hrs to see about my vehicle and let them know if it hadn't been looked at that I would have to bring it back. Had to wait over 10 mins before someone said anything to me once I returned. The advisor is was working (Jazmine) with was at lunch so I communicated with another advisor. He looked up my vehicle and told me they weren't done inspecting it but gave me the update of the status. I told him I needed it and would bring it back for them to complete the inspection. He called the tech and the tech said he would bring it around. I asked what my options were being the inspection wasn't complete, after the advisor made a brief call he came back and said the inspection was complete and they could not further inspect it until the initial findings were serviced which may or may not fix the problem. I questioned this because I was just told it wasnt complete and suggested either I pay half the diagnostic fee and other have when then finished or I pay now and not be changed when I brought it back. I also did not recieve a follow up from my advisor when they returned. I did recieve a text but thats not personal and probably automated. All in all customer service left a lot to be desired from acknowledging my presence, making me feel like a valued customer, communication, giving me a reason/ desire to be retained as a customer, etc. I paid the diagnostic fee, and probably won't return.