I got an estimate for a repair to a side mirror cover that totaled $141 and got a check from the car wash who had damaged it. When I went to pay I was surprised by additional shop fees that were not in the estimate. Had they included this in the estimate I would have also gotten this extra fee covered. I ended up paying that out of my own pocket.
Anonymous
•
Apr 20, 2026
5.0/5
5.0/5
Great advisor
Anonymous
•
Feb 18, 2026
5.0/5
5.0/5
Professional efficient service!
Anonymous
•
Jan 20, 2026
5.0/5
5.0/5
Service Advisor-Vic Smith, was very friendly and knowledgeable about my remaining service warranty. Also, my tires and front brakes options.
Anonymous
•
Nov 10, 2025
3.0/5
3.0/5
The wait time of 3 hours was not great service. The advisor was great but the 3 hours was not satisfactory.
Anonymous
•
Nov 10, 2025
5.0/5
5.0/5
Great experience
Anonymous
•
Nov 9, 2025
5.0/5
5.0/5
It’s always a long wait time I think this property overbook on appointments however the commute is convenient, it’s always 3 hours for a oil change can’t imagine getting any other maintenance done. Everyone have a good customer service
Anonymous
•
Nov 8, 2025
5.0/5
5.0/5
Great service
Anonymous
•
Nov 7, 2025
3.0/5
3.0/5
This was my first time at Toyota and they did an excellent job on the service. The only thing I would say is communicate to the customer what’s going on. I understand you may be short staffed or running behind, but it is important to let the customer know. I had sat for about 3 hours before I was notified that they had not started on any of the cars getting the similar service as mine. Outside of that GREAT!
I got an estimate for a repair to a side mirror cover that totaled $141 and got a check from the car wash who had damaged it. When I went to pay I was surprised by additional shop fees that were not in the estimate. Had they included this in the estimate I would have also gotten this extra fee covered. I ended up paying that out of my own pocket.
Anonymous
•
Apr 20, 2026
5.0/5
5.0/5
Great advisor
Anonymous
•
Feb 18, 2026
5.0/5
5.0/5
Professional efficient service!
Anonymous
•
Jan 20, 2026
5.0/5
5.0/5
Service Advisor-Vic Smith, was very friendly and knowledgeable about my remaining service warranty. Also, my tires and front brakes options.
Anonymous
•
Nov 10, 2025
3.0/5
3.0/5
The wait time of 3 hours was not great service. The advisor was great but the 3 hours was not satisfactory.
Anonymous
•
Nov 10, 2025
5.0/5
5.0/5
Great experience
Anonymous
•
Nov 9, 2025
5.0/5
5.0/5
It’s always a long wait time I think this property overbook on appointments however the commute is convenient, it’s always 3 hours for a oil change can’t imagine getting any other maintenance done. Everyone have a good customer service
Anonymous
•
Nov 8, 2025
5.0/5
5.0/5
Great service
Anonymous
•
Nov 7, 2025
3.0/5
3.0/5
This was my first time at Toyota and they did an excellent job on the service. The only thing I would say is communicate to the customer what’s going on. I understand you may be short staffed or running behind, but it is important to let the customer know. I had sat for about 3 hours before I was notified that they had not started on any of the cars getting the similar service as mine. Outside of that GREAT!