From Deb to the waiting room, every one was professional and helpful. My stay was only 2 hours and then I was out of there on my way home. Thanks!

Visited for the first time to have my vehicle looked at. Wasn't greeted upon arrival, finally was told to wait for a second. Was told on the phone when I called prior that the inital diagnostic was free, once it was explained in person I understood but also felt like I was being looked at as if it was a dumb assertion but again I was told this on the phone. Wasn't contacted about my vehicle or updated. Tried to view through the text link but it was giving an error message. Went back to the dealership after 3+ hrs to see about my vehicle and let them know if it hadn't been looked at that I would have to bring it back. Had to wait over 10 mins before someone said anything to me once I returned. The advisor is was working (Jazmine) with was at lunch so I communicated with another advisor. He looked up my vehicle and told me they weren't done inspecting it but gave me the update of the status. I told him I needed it and would bring it back for them to complete the inspection. He called the tech and the tech said he would bring it around. I asked what my options were being the inspection wasn't complete, after the advisor made a brief call he came back and said the inspection was complete and they could not further inspect it until the initial findings were serviced which may or may not fix the problem. I questioned this because I was just told it wasnt complete and suggested either I pay half the diagnostic fee and other have when then finished or I pay now and not be changed when I brought it back. I also did not recieve a follow up from my advisor when they returned. I did recieve a text but thats not personal and probably automated. All in all customer service left a lot to be desired from acknowledging my presence, making me feel like a valued customer, communication, giving me a reason/ desire to be retained as a customer, etc. I paid the diagnostic fee, and probably won't return.

.My visit was good, but my brakes are still squeaking a little, don't understand why..

The Service Advisor Bryson Davis was professional and courteous during my visit to Nalley Toyota in Union City, GA.

Excellent services, not a long wait. The young lady was very professional.. 😊

Very efficient service.

Vick Smith always gives great customer service. My go to advisor!

Quick and great service

Excellent

Excellent services as always. Way to go Debroah