I met with Miss Debbie she was wonderful

It was 👍

I was able to make appointment online without any problem. My service person was polite and helpful doing my wait.

Had a long wait time

excellent service

Took my car to have my oil change.It Took 3 1/2 hours. I wanted to have my car alignment but I could not wait another three or four hours!!!

Initially my experience was so so, because I had an issue with my vehicle and after getting the vehicle worked on and bringing it home I was experiencing the same issue 2 days later. I contacted the service department at Nalley and let them know I was having the same issue and that I needed to get my vehicle back to them, but I would have to tow it there because it would not crank. This was on a Friday and because my service advisor was off that day they set me up to bring it in on Monday. Later that day I received a call from the service department manager Rafael. I asked me questions as it related to what was going on with the vehicle and he told me he would work on getting a tow truck to me to get it towed. Later on he called to tell me the towing service they contracted with was booked until the following day and that he had to contact them at 9:00 a.m. to check for availabilty. He called me Saturday morning to inform me that it would take a long time for the towing company to send a tow truck to me to get the vehicle. He then told me he was on his way with one of the techs to see if they could get the car started. He and the tech came out and were able to get the car started and the car was able to be driven to the dealership and they were able to work on the car and get it going. I commend Rafael for going over and beyond the call of duty. I was very appreciative and thankful for the customer service that he was able to provide. The service advisor Deb was also very helpful in finding a solution for me as well.Sincerely,Marcel Combs

Great customer service and communication

Can’t express enough how wonderful and pleasant Deb always is! I hope y’all are treating her well!

Service tech was informative and pleasant.