Adam was excellent on his service

Excellent costumer services!!! Thanks so much Ms. Deb !

Service was great

I had an excellent experience. Vick was the person that helped me. He is always helpful and willing to take his time and explain thing to me I don’t understand. He is awesome!

Zander was an exception service rep. He ensured all the work I requested, even a small cosmetic thing, was addressed and found a great price on tires. The work was done very fast. The was was received before the appointment time and I was given a complimentary Lyft home. The driver, Cedric was professional and very nice. I received calls and texts regarding updates and when my service was complete. I appreciate the detailed recommendations and updates on tires and breaks bc it helps me budget and keep my car in good shape. Check out was fast and easy. A totally top tier experience. I mean, I guess y'all could offer champagne and put some massage chairs in the waiting area if wanted (Kidding! Unless you're gonna do it 😆)

Tony was great but it took a little longer than normal for just a scheduled tire rotation only.

AJ was excellent. I’m very satisfied with my purchase, and highly recommend Nalley Toyota Union City

Greeted upon arrival. Friendly and professional

On 01/14, I had a flat tire getting on the expressway and heard a loud noise then saw my the tire signal light and exited the first expressway. While waiting for someone to put on my spare, I called Toyota Service department and spoke with Kevin and explained what happened and notified him a few months ago I purchased 4 tires at Nalley Toyota and asked if the tire size was in stock (if the tire could not be plugged) and it was. As busy as the schedule is on Saturday (I know this because I tried to get an appointment for my 5000 miles maintenance service that was due and was told Saturday was booked and scheduled to come in on Monday, 01/16) yet because of my dilemma I was squeezed in and given a 12:00 appointment then received superb service from Yunervice Smith. I am grateful because what I considered to be an urgent matter was just as important to Kevin & Yunervice. I thank you both for demonstrating what customer service is all about by your immediate response and prompt action to meet my customer needs.

Service was excellent.