Fast, efficient, fabulous. John's customer service was outstanding!

Adam Bradford, my service rep, was professional and helpful with all of my questions and requests. He is the real reason for this 10 rating!

The entire experience was wonderful. Victor was courteous, efficient and professional. My techs Omar and DJ were incredible! They were both extremely knowledgeable and communicated with me throughout the visit. These guys are top notch!!!!

In September I had an oil change at Nalley Toyota. In November my maintenance light came on (I'm retired and drive less than 5000 miles a year). I was going to go to the auto parts store to have them put the computer on my car to see why the light was on, but decided to check the oil first. The dipstick came out dry and oil was all over my engine because they forgot to put the oil cap back on. I had a friend take me to get a couple quarts of oil then drove to Nalley. When I explained what had happened, the parts manager John Planer took complete ownership of the problem, re-imbursed me for the oil I bought, had them do a new oil change, and replace the O2 sensor and hood seal that were damaged by the oil, and cleaned up my engine. It was a mistake that could have ruined my engine if I hadn't paid attention to the maintenance light but he saw that it was fixed at no charge to me. I appreciate that they didn't try to blame me for the error, and that's why I have all my maintenance done at the dealership. I had a hard time adjusting to Nalley when they took over Union City Toyota, but they have managed to up their game during my last few visits. Now, if they could just get a decent detail crew again.....

Purchased a new Rav4 and everything went very smooth.

Had great customer support from our sales rep. Amari.vey helpful with zero pressure.

I had an excellent experience. Debbie Freeman is a top notch service advisor. She took the time to explain to me the recommended service items and took the time to get me the best discounts.

Excellent service and repair. Outstanding service manager and service advisor who were kind, understanding and kept me informed on the status of my vehicle. My 2022 Sienna-XLE is working and running perfectly as I'd expected. Thank you Toyota service department.

Excellent service

This visit was great with wait time reasonable, also received recommendations for or before next visit.