Raphael was an awesome service advisor. The service was fast and everyone was nice.

Service was good. I had to wait a little while longer than expected.

Mr. Vick and Mr. Omar are always on point when it comes to servicing my vehicle. I wouldn’t have it any other way! Superb service every visit!!!

Great service

Mrs Debbie Freeman was professional and polite

Service was quick and easy

It was great. The day before getting to the dealership we were able to hash out details virtually, email and text. Even fill out for purchase with a personal link.Arrival was quick and easy. Just getting papers together and signed.

The advisor gave good information about what my car needs and it was delivered on time.

A great experience from beginning to end. It took me less than an hour to buy a new Toyota online. What a great feature.

After leaving 2 messages for my service advisor and waiting a week for a return call, I learned there is a director of service, who quickly took care of a problem for me and provided a rental car at no charge, due to the inconvenience caused by the delay…. I recently discovered my high beam lights were suddenly not working, the day after Nalley Toyota had replaced the ABS master cylinder on my Prius. When I called to speak with my previous advisor, he was not available. So I spoke with the operator, shared the details, and she said she’d send a message for him to call me back. I had to call back 2 days later to leave the same message and added that I’d be willing to speak with someone else if he was not available. A whole week passed, so I called and asked for the general manager, but was referred to the director of service. I told him I had no interest in going through this again and that I had never experienced this problem and such a delay with Nalley Honda, who had serviced my previously owned accord many times. He quickly confirmed an appt for me and when I brought it in, he tried to resolve the high beams issue himself, with another mechanic, soon after I arrived. He concluded I’d have to leave it, confirmed another appt and committed to provide a rental car for me, at no charge. Everything went well from that point on.