staff very courteous

Service rep was very knowledgable about the vehicle and pleasant to work with.

Usually, there is a wait, even with an appointment. I was able to get in and out rather quickly during this visit.

Eric Smith was amazing and guided me through the process and explained everything to me. I highly recommend him as the best salesman.

Everything was excellent with 1 small acceptation. As instructed, I called and made an appointment on Monday morning. I was given an appointment for 3:20. When I arrived at 3:15, there was a small line but, no worries. The gentleman approached me and informed me that my appointment had been switched(by email) to 1:20. My issue is, if someone had simply taken a moment to CALL ME ON THE PONE, I could have been there at 1:20. However, since I don't live on my email, I was not aware of the change until it was too late. My strong suggestion is that if you are going to take it upon yourself(as a business) to change an appointment time, and especially if you move it to an earlier time, then you do the, common sense business thing, and make a simple phone call. Eventually it was worked out that my vehicle was taken care of and my brakes were completed, but it was a bit frustrating to follow your suggested process and find out that you didn't follow it!!

I just went in to see about getting my windshield replaced.

I was nervous because I was told to never get nybcar serviced on the southside of town. I normally drive an hour away for great customer service. The only suggestion I have is to please let customers know about the wifi. I work remotely and had to ask.

Have a great service rep … Debbie Freeman!

Knowledgeable/ fast/ satisfied

The young lady I talked to was more than just a rep. She was very good at what she do and fast. Very good service all around. I'll be back...