Steven, my service Rep was excellent

Earl was outstanding the service was great!!! However my car was supposed to be detailed and it was not done correctly. It was dirty, mats still dirty with sticky mats, pollen still in the corners of car and dry dirt that I had to wipe off on the hood abd top of car. The person who detailed my car should be spoken to bc this was not done properly at all. Earl spoke to his manager to refund my money back!!! You get 4 stars for the service & earl. The 1 star was for the detail!! Awful,

This was my first time at this dealership, I just bought my first Toyota and I love my car!!! Raphael was amazing he was kind and courteous and kept me afloat on what I needed I felt like I was in good hands. I will be back

I like I could make an appointment online and the lyft ride after dropping off car. Earl was my advisor. He helped me pick the right tires for my car. Help me get tires even though wheel lock was missing. Good communication on pickup.

Leon was great. Very welcoming and respectful. Helped me figure out the “set up” with the car and was very patient with me.

Mr. Hicks is always so kind and helpful. He takes extra time to thoroughly explain the exact services you need and how those services effect the performance of your car!

I promptly received service and the agent was very polite and accommodating. I will certainly request the same young man the next time I need service.

The experience was friendly and professional.

When I arrived at Nalley Toyota I came about forty minutes early. Because I made my appointment online. And was told by whom I was communicating with that that a service tech would be contacting me. And no one every contacted me. I was explaining my situation to the first service adviser and he told me without an appointment I had to get in the no appointment line. I then showed him my cell phone communication then he allowed me to get in the appointment line. Whom ever I was communicating with never enter any of my information and that was not good.

Nice