I had the best experience, Carl Davis was amazing!!!

The service advisor was very helpful

Stephen was very professional and helpful. I did not have a long wait.

This time excellent last time wrong information was given to me

Service was excellent I thoroughly enjoyed my service tech he was very knowledgeable and he was very helpful

Fast, friendly and loved the customer service!

No problem making the appointment for getting work done on my car however when I brought it in, it took some time for some one to come up and check me in. It was a little strange that there was a lot of milling around but no one said a word to me about getting with me soon. Eventually I did get checked in by Vic Smith who was polite and professional and wrote down all my concerns. The next day Vic let me know all that needed to be done by email on the vehicle but I needed to know what was covered under the warranty. I could not reach him or anyone in the service department initially and finally tracked him down after calling the main line. I found out what was covered under the warranty and Vic let me know that it would be ready late the next day. I asked him to update me at noon and he said he would. By mid afternoon I had not heard from Vic so I called and could not reach him so I called and eventually reached the Service Manager who put me in contact with Vic and I was told to be there around 4 pm to get the car. We got there a little before only find out there was an issue that would delay the car being ready for a couple more hours. We made ourselves comfortable in the waiting area and by 6 pm the car was done. Vic was not as responsive as some of the other service agents we have had there but I will also note that there were fewer service agents present than in the past. So maybe Vic was pulled in so many directions that he was not as effective in responding. Like I say Vic was always polite and professional which I appreciate but not as responsive as past service agents we have had.

So while my bubble was burst about getting two cars on the same day, Carl made a sweet deal I could not walk away from. I am always happy with the service I receive at Nalley being a customer for the last three years but Carl was the icing on the cake. Very knowledgeable, worked with me and my challenges, and I came out on top even with a better financing deal (Shout out to Solomon). I am loving my 2020 Corolla upgrade!

Wait time was under 2 hours ..everyone waiting was well over 6 ft of distance apart which was amazing due to covid.I’m sure we were all happy campers lol.. customer service was the best! Thanks

My appointment was on time. The young man assisting me was attentive, knowledgeable and efficient. He service was timely and accommodating.