Chad was incredible as ever! So pleased with how fast and efficient the VW team was!
Murli
•
Sep 16, 2021
5.0/5
5.0/5
Everything from the point of scheduling the appointment to the delivery of my car was excellent. My advisor did not try to upsell me anything.
William
•
Sep 14, 2021
5.0/5
5.0/5
The guys in the service Department are great, but you really need to dump the offsite call center. They continue to provide unrealistic expectations that the service managers spend a lot of time explaining. I think it would be better to have the calls managed in house as the guys know their work flow very well and are great about follow up.
Rebecca
•
Sep 9, 2021
5.0/5
5.0/5
I really like this dealership. Did the recall when we came in. Everyone was very nice & helpful waiting room is nice too!
Kevin
•
Sep 9, 2021
5.0/5
5.0/5
The experience was perfect. The only change I would make is to have the car washed when you give it back to your customer.
Carole
•
Sep 6, 2021
5.0/5
5.0/5
Excellent service as usual. People are nice and efficient. I will use Nalley for my service needs on my Passat
Daron
•
Sep 6, 2021
5.0/5
5.0/5
Chris and team were able to replace my broken air vent in great time! Thanks!
Britney
•
Sep 6, 2021
5.0/5
5.0/5
Communication is good
Eleanor
•
Sep 1, 2021
5.0/5
5.0/5
Robert was absolutely professional, upfront and honest about my repairs.
Chad was incredible as ever! So pleased with how fast and efficient the VW team was!
Murli
•
Sep 16, 2021
5.0/5
5.0/5
Everything from the point of scheduling the appointment to the delivery of my car was excellent. My advisor did not try to upsell me anything.
William
•
Sep 14, 2021
5.0/5
5.0/5
The guys in the service Department are great, but you really need to dump the offsite call center. They continue to provide unrealistic expectations that the service managers spend a lot of time explaining. I think it would be better to have the calls managed in house as the guys know their work flow very well and are great about follow up.
Rebecca
•
Sep 9, 2021
5.0/5
5.0/5
I really like this dealership. Did the recall when we came in. Everyone was very nice & helpful waiting room is nice too!
Kevin
•
Sep 9, 2021
5.0/5
5.0/5
The experience was perfect. The only change I would make is to have the car washed when you give it back to your customer.
Carole
•
Sep 6, 2021
5.0/5
5.0/5
Excellent service as usual. People are nice and efficient. I will use Nalley for my service needs on my Passat
Daron
•
Sep 6, 2021
5.0/5
5.0/5
Chris and team were able to replace my broken air vent in great time! Thanks!
Britney
•
Sep 6, 2021
5.0/5
5.0/5
Communication is good
Eleanor
•
Sep 1, 2021
5.0/5
5.0/5
Robert was absolutely professional, upfront and honest about my repairs.