Good. Chad was helpful. But other service advisors weren’t friendly or welcoming.

Nalley VW has good service

Great service.Richard is knowledgeable and helpful.

We enjoy working with JerryHe always comes through for us

It was great!

I came for service and discussion of purchase.Hopefully we will soon have not only one but 2 VW!!

My battery died unexpectedly, it was very good that Nalley was able to take my Tiguan and get me on the road again. My service advisor was professional, and I appreciated he took my coupon. It took a bit longer than expected , but I realize I didn’t have an appointment, so that’s not surprising. Overall it was a good experience. Thanks to Nalley VW

Great service. In and out quickly.

Excellent

I developed a moisture problem inside my 2019 Tiguan & brought vehicle in on 0l-19-24 for issue to be addressed. Was told it could be 3 or 4 weeks as two other vehicles were ahead of mine but was given a loaner vehicle which was most appreciated. I received the text message where I could check on status of vehicle. As I expected my vehicle to be at Nalley for an extended period of time, I didn't ,bother to check on status except of a couple of times & saw my vehicle was being inspected. I did learn from a phone conversation with Robert Grimes that my vehicle had been inspected & a part ordered. So on 02-03-24 I was very pleasantly surprised to receive Robert's text my vehicle was ready for pick up. I picked it up early in afternoon, & Robert described to me the repairs that were made because of moisture issue. Because I hadn't seen any moisture in vehicle prior to morning I discovered frost on inside of windshield, I was very surprised at what was discovered when the inside was taken apart. I'm impressed about how much work went into addressing this moisture issue. As far as I can tell the service technician who performed work did a thorough job especially in putting inside back together (a big concern of mine).Unfortunately I had a bad fall shortly after I left with my vehicle. I tripped walking back to my car after getting a sandwich. I dislocated my right elbow plus have a chip fracture near elbow. So I drove it for about 10 minutes :( And now I can't drive but hope to soon. So thank you to Robert & Service Technician for all they did to make this repair relatively easy for me. Just hoping I do not have this issue again!!!