Everything went great.

nice to get vw to diagnose a vw issue

I was well taken care of during this visit. Not only was the work on my car performed in a timely matter, but, Nelofar Kohistani kept me informed at each step. And while waiting for my car, she personally checked on me. My experience at Nalley was made better by her service.

Good experience overall. I went in for an oil change, and the staff was very friendly. When I checked my car in, the service team let me know upfront how long it would take, which I appreciated even though I expected to be there for a while. They also offered free soft drinks and popcorn, which I thought was a nice touch something other dealerships, especially Volkswagen dealerships, don’t usually do.

great service

My service advisor Richard was excellent. He was professional and communicated clearly throughout the service process

My service advisor was awesome. He couldn't have been a nicer or more helpful.. I'm really happy with the service I received from him. The only challenge I had and it may have just been the day that I was there, but I only needed an oil change and it took nearly 3 hours before it was completed. I know everyone's busy, but I typically don't have three hours for an oil change. Other than that, I am very happy with the service I received.

Richard was great and very helpful

Dee was super nice, professional, and addressed all my concerns.

My visit was great as usual. Excellent service!