My experience was excellent.

I had a minor concern about my alignment, and had a great conversation with my tech as far as what could be affecting the road behavior of my Tiguan. I was very satisfied with the dialogue and the service.

Service tech was nice, kind. Service was quick and efficient.

I had the 100K mile service, it took less time than expected. Richard text me with updates in a timely manner.

Great

Great service. Took a little longer than expected, but was able to conduct business while waiting without issue. One suggestion - recommend that you recalibrate / reset the tire pressure after a tire rotation and during the service visit. I took a trip into north Georgia the day after my service, and ended up with a dash light requiring me to inspect tire fault. Had to drive an hour out of our way to find a tire store to inspect tires for damage or nails, and tire pressure. No issues found and completed the recalibration process to clear the fault. Not having a TPMS system is definitely one of the few things I really don’t like about the GTI.

Went in for a flat tire and was greeted and taken care of quickly. Shawn went above and beyond looking for discounts, etc., to put towards my services.

Greatness

Every customer dropped the car needs a car and they don’t have it

Great service and communication!!