I find them to be very efficient, in there service dept, and always friendly.

The last time l have a an issue with my tired and the bill was 45 dollars l was having issues with my card l beg to let me go and promise to bring the money once my card will be fix because l was at work the agent embarrassed me before letting me go that was horrible

They took me early and finished ahead of schedule. Explained worked done and what work needed to be done in the future clearly. Overall, enjoyable experience!Friendly service and on time appointments

Top notchVery responses to need of service

Keep it up for excellent service for all your customers

This was the easiest & best car buying experience we've ever had in Springfield. Both Duane (sales) & Bill (finance guy) were amazing to work with. We've never been to this dealership before & would highly recommend them & go back if we needed another vehicle. Thank you!

Scheduled time was changed at last minute, but on the end things worked out.

Called to find out if or when would be completedSeating uncomfortable. Very few paking space upfrontGave specific example when transmission wad surgingDid not notify of price points to services. Was not sure what included on 30000 check inCar was not ran through a washNot satisfied. Will not returnWent over the over-priced work that should have been included in maintenance package. Overcharged oil change prices. 1st the oil was on one page then additional oil cost and shop supply on another price lineHad to select Date because the paint guy is only in on Wednesday

Napleton has been so easy to work with and very friendly people there. I’ve been happy with them each time.

Great service! Friendly staff!