Top notchVery responses to need of service

Keep it up for excellent service for all your customers

This was the easiest & best car buying experience we've ever had in Springfield. Both Duane (sales) & Bill (finance guy) were amazing to work with. We've never been to this dealership before & would highly recommend them & go back if we needed another vehicle. Thank you!

Scheduled time was changed at last minute, but on the end things worked out.

Called to find out if or when would be completedSeating uncomfortable. Very few paking space upfrontGave specific example when transmission wad surgingDid not notify of price points to services. Was not sure what included on 30000 check inCar was not ran through a washNot satisfied. Will not returnWent over the over-priced work that should have been included in maintenance package. Overcharged oil change prices. 1st the oil was on one page then additional oil cost and shop supply on another price lineHad to select Date because the paint guy is only in on Wednesday

Napleton has been so easy to work with and very friendly people there. I’ve been happy with them each time.

Great service! Friendly staff!

Bill and Sean were fast, friendly, and awesome with the experience!Bill in finance is amazing would highly recommend when buying a vehicle! Sean in sales is awesome, fast and friendly service!

It wasn't your fault; it was the holidays and there was a delay on shipping the part.Napleton is great, but dealing with Mitsubishi Connect is a nightmare! If I had known how poorly the remote start system works and that I would have to pay for it after two years I wouldn't have bought a Mitsubishi.My service tech was extremely helpful and I don't find it intimidating to go there.

Didn't reset oil counter but I was able to Google it.Great service. They forgot to reset the oil change counter but I was able to find it.I'll be back.