Napleton's Urbana Mitsubishi
4.2/5
4.2 /5
30 Verified Reviews
611 West Park St, Urbana, IL 618012500, US
(217) 367-1222
30 Verified Reviews
5.0/5
5.0 /5
Jamal White was very professional, respectful, and extremely helpful. He provided great customer service and made the process easy. I really appreciate his help. Thank you. 👍

5.0/5
5.0 /5
Friendly and Courteous staff

5.0/5
5.0 /5
They have been very nice in sales and service. Very helpful.

5.0/5
5.0 /5
Oscar, the salesperson treated us with respect and kindness. He's a great person.

4.0/5
4.0 /5
wrong part came in the first time so it took an extra day to get it fixedcar got fixed under warranty, but it took a day longer than planned because for some untold reason, the wrong part was ordered or shipped.

5.0/5
5.0 /5
Friendly and very helpful

3.0/5
3.0 /5
My appointment was at 7:30. They were done at 9:45am. This is ridiculous for an oil change and tire rotation.Window was left open outside in single digit temperatures

5.0/5
5.0 /5
The sales associate was great and took all the time I needed him to in order to make sure I made the best choice for me

2.0/5
2.0 /5
got put on hold and redirected before finally getting someone

3.0/5
3.0 /5
I was okay waiting for the job to get done, but would like them to give updates on how things are going and when we could expect to be done.I would like to have updates while waiting and appreciate the snacks 😋I wasn't happy to see my vehicle was ready but had to wait longer to get checked out.The service was great but I would like for them to give updates on how things are going and when your vehicle would be ready.