All straight forward Very efficient booking and vehicle repaired and made ready cleaned ahead of requested collect time

Excellent service from reception to sales personnel Daniel was very helpful explained things can't fault the service I received

You rely on digital communications to inform of potential repairs when the customer is on site 10 metres away, why

Excellent response times. Always called when they said they would Even though couldn't agree price really good professional people

Easy to use Quite difficult to find the entrance to showroom and parking can be tricky Customer service is wonderful and Mark from the service group looked after me very well, friendly, honest and kept me up to date with what was going on and what was needed Unlike my last car provider it’s not so easy to get a courtesy car so that hampered me slightly as could not get the car back till the following day but I got lifts from kind friends. The only issue was that the two new tyres had not had the pressure set correctly so driving up to Scotland, an alarm came on saying there was loss of tyre pressure and I had to wait for a few hours in Kelso before I could correct the pressures and set them in my MMI. I maybe thought that would have been done when the tyres were changed? Overall I enjoyed my experience and I preferred going to the scotswood Road branch vs the silver link branch for convenience and the whole experience.

Great customer service - very polite and I never have to wait long to be see. I’m kept informed of progress with my service via the video message and by the people in the showroom. It’s very easy for me to work from the showroom also with free wifi and coffee whilst I wait.

Ideal for disabled Collection on time, service completed,returned on time.

Excellent service

Excellent service from start to finish.

Efficient to use Prompt and efficient service