Great advice, clear and useful explanation about the vehicle we were looking at, speedy phone calls and follow ups. In all, looked after fantastically.

Couldn’t have been more helpful as wanted to bring car early and pick it up late - no issues with either and car has come back very clean

No issues with application. On boarding process at the reception is good, however on leaving the garage following my Audi Q8 service the amber warning light has come on, unfortunately the garage was closing for the bank holiday week end so nothing could be done at that time. Please advise of the best option to resolve this.

The whole experience of my scheduled service was first class except for the following reason. The screen wash filler bottle filter was missing when I checked the water level 3 days after the service by Newcastle Audi. The water bottle was filled up by your technician and charged for on the invoice with screen wash fluid therefore may have removed the filter and not replaced after the service completion. I now require the filer to be replaced please.

I felt that they explained the options to me. Answered queries I raised. Overall pleasant and helpful.

Thanks to Peter everything was professionally completed.

Excellent customer service from Josh Budden, handled our enquiry brilliantly and helped us with some issues we faced.

Saved time at the dealership, very useful. Excellent customer service in the dealership. Was called in for no reason (car didn’t need a service in the end, just a software update which took all day) which was a bit annoying but staff were helpful, polite, the staff get 5/5 😊

I gave four stars instead of five as when my a3 was in for service your tech put the wrong tyre pressure in all four tyres and didn't re set the mmi which then put a warning light on the dash , I have corrected the pressures and reset the mmi settings and all fine now

Excellent support and help from James Custance