Quick and easy to use. Cannot fault the staff for service levels and the premises are very good from the point of view of staying and waiting for your car to be serviced/repaired. Lack of fifth star is as a result of having to wait so long for a booking slot. Customer service is a dying commodity which is surprising as it is both the lifeblood of a business and what differentiates it from its competition. Craig Russell looked after me upon my arrival and regularly kept me informed, whilst explaining everything in a clear, succinct, friendly and positive manner. He is an asset to Newcastle Audi, please thank him for me.

Excellent assistance with the right level of support. Very helpful without being pushy.

Takes less time when arriving at the garage. Although I feel I must say that my car was collected and returned to my home address on this occasion. As with all garages they are never close to amenities allowing you to kill time while waiting for your car to be ready. Everything went just as I hoped and expected

quick & easy efficient and courteous service

Brilliant service this time. Night and day from my previous visits. Thank you and please keep this level of service up.

Good communication and all jobs done very well.

Excellent service and great staff as normal.

Claire was brilliant

Again straightforward and hassle free easy to use. Efficient and friendly service department, no hassle and provided loan car while mine was being serviced

Even though the fault could not be found over a 8 day period, the team reflected this in the price.