Great service but the online booking system advised I needed to leave my service book on the seat - this caused a panic as I couldn't find our service book. I asked about this upon arrival and the lady advised we shouldn't have a physical service booklet. Panic over! Would have been 5 stars without our service book worry. Staff were warm, professional, quick and work was carried out seamlessly.

Everything about the experience was brilliant, from the car going in the video and the communication from Claire Farrington who was excellent. First class service from start to finish

Easy. Intuitive. Email confirmation. Excellent pre-appointment comms. Easy check-in. Service was completed quickly with the Audi Cam video. Car was washed and vac'd

A smooth seamless experience, no problems

Easy to navigate , kept updated with emails and reminders Efficient, friendly great service

Very friendly welcome, staff excellent

Was made to feel so special Neil took the time to go over all the controls and made me feel at ease

Fabulous service Excellent communication from Tracey in the service department when my car was in recently for a repair, thank you Tracey, Efficient and quick service from the garage keeping me up to date how it was going. Always happy with Newcastle Audi

Efficient and my car was cleaned

Was treated as a very valued customer and everything was explained before and after the service