Alan was really helpful and knowledgeable.

I enquired about the options of upgrading my car and was told someone would call me to discuss my options on Thursday 2nd April but I’ve not received anything since.

I asked about potentially ending my PCP early, with Newcastle Audi purchasing my car from me. Was told they’d love to buy it, then tried selling me a q4. When I wasn’t interested in the q4, heard nothing further about selling car a4 back to Newcastle Audi.

I was told I could communicate via email, and I ended up getting no response. I was in the position to come and buy in cash instantly, and if the questions were answered and had the answers I wanted I would have placed a deposit immediately.

Kai was excellent at giving advice.

Provided configurator code and requested cost for like for like replacement as my current Audi pcp ends in a few months.Never heard back. Was a customer of this dealership for 20 years!

After having a bad experience at Audi Newcastle , I was very reluctant to return . But after making an enquiry on line, I spoke with one of your sales team called Owen Blenkinsop . First impressions were good , he sent me a video of the car I was inquiring about, and invited me to call and see the motor . No heavy sales , just helpful and knowledgeable. Owen has excellent communication skills and a very easy and amicable way of selling . He’s knowledgable and helpful, this made buying the car smooth and efficient. All points discussed and addressed . Owen is a real asset to your team . Thank you

Having arranged to view a car with you and paid a £500 to reserve a viewing I was informed one hour into a 4 hour trip to you that the car had been chipped. Whilst I appreciate your honesty I would have expected a main dealer selling an own brand car to have put this vehicle through stringent and comprehensive testing and inspection before advertising the vehicle. I was very disappointed not to have the opportunity to examine this vehicle but also not to have this information earlier in the purchase process.Even more disappointing is 6 working days after I was told my £500 reservation deposit would be returned I have still not received it

Poor px price and price of new car

Good AfternoonPlease see below a non regulated issue received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Daiana GusatuSent: 20 March 2026 13:47To: Owen BlenkinsopCc: F and I ComplaintsSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,It's been 10 days and I haven't heard anything from you. Can you please send over the car documents? And the DVLA website still shows the last V5 was issued in 2025.If I don't hear back from you, I'll contact DVLA directly on Monday and Trading Standards as well. It's been more than a month and I don't have any car documents and I keep being ignored.Regards,Daiana GusatuOn Tue, 10 Mar 2026 at 09:17, Daiana Gusatuwrote:Hi Owen,My friends live at that address and can post it to me. It's strange as I bought another car a week before the audi and I received the V5 4 days after I bought it.Also, I haven't received any documents for the car. You mentioned service history and something else which is in digital form. Can you please send me anything you have for the car? Reg - ND69FVTKind regards,Daiana GusatuOn Fri, 6 Mar 2026, 17:11 Owen Blenkinsop,wrote:Hi Daiana,No, I believe my admin staff done this last week. However I also know that the DVLA are running behind because there’s a few of my customers that haven’t received there’s yet either!Will there be no one to post this to your new address once this arrives at all? Or if someone dropped it off here I can post it to your new address for you!Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 06 March 2026 10:54To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,Has it only been done yesterday? I am moving address tomorrow as I previously informed you.I still have not received an email from DVLA stating that I am the new registered keeper.Can you please give me the contact number from whoever is dealing with this?Kind regards,DaianaOn Thu, 5 Mar 2026 at 14:58, Owen Blenkinsopwrote:Hi Daiana,I have spoken with my admin team on this for you, and the change of keeper has been done from there side so the website should update soon and you should receive your V5 within the next 3-5 working days!I hope this makes sense.Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 02 March 2026 12:06To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,No worries, I totally get it!Thank you for clarifying that for me.Another thing I wanted to check is the V5. It's been almost 2 weeks and I haven't received it yet. Also, I should have received an email saying that I was added as a registered keeper but I did not get an email. Just checked DVLA today and it says last V5 was issued last year:Kind regards,Daiana GusatuOn Mon, 2 Mar 2026 at 11:58, Owen Blenkinsopwrote:Hi Daiana,I hope you’re well, apologies for late reply its been non stop due to month end.The warranty itself will start after the 12 months has finished I have just had confirmation on this from my admin team. Audi Uk will send out a warranty document just like I’ve sent you this one with start date and end date on and contact numbers you may need!The car was serviced by ourselves through the preparation of the vehicle this gets done so the warranty can be approved and authorised on the car.I hope this makes sense.Kind Regards,Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audiFrom: Daiana GusatuSent: 27 February 2026 09:59To: Owen BlenkinsopSubject: Re: WARRANTYExternal Sender: Confirm legitimacy before acting.Hi Owen,Thank you for sending that!Few things to mention:- the cover start date is 18.02.2026 and cover period is 12 months. I was initially told this 12 month cover would start after the 3 months received from Audi. So the start date on the warranty should be 18.05.2026- it mentions that a service should be done as soon as the car was bought. Is this something that was done on the day I bought the car and we returned after the check up or do I need to book this?Thank you,Daiana GusatuOn Mon, 23 Feb 2026 at 17:23, Owen Blenkinsopwrote:Owen BlenkinsopSales ExecutiveNewcastle AudiSanderson Street, Elswick | Newcastle upon Tyne | NE4 7LAT: 0191 226 4500lookers.co.uk/audi