I still have had no response to my complaint. First I went to Audi, they said to contact Lookers Newcastle, which I did, the automated response said I would hear back within 2 weeks, I’m still waiting well over two weeks later.

Subject: Formal Complaint – Service and Warranty Handling (Vehicle SL25 KPT)I am writing to raise a formal complaint regarding my recent experience with Audi Newcastle.I brought my car (registration SL25 KPT) in on 15 June 2026 for a scheduled oil service and to investigate why the paint has started peeling from the front brake caliper. I believe this is a defect in the paint quality, particularly as only one caliper is affected. In my view, this should be covered under warranty.Firstly, when I returned to collect my car, I was informed that the oil service had not been carried out because the technician decided it was not required. I did not ask for an assessment of whether the service was needed—I had explicitly booked the car in for an oil service, and I expected this to be completed.As a result, I had to drive home and then return again at 17:00, wasting over an hour of my day traveling back and forth. This was both inconvenient and unnecessary.Secondly, I was informed by the warranty manager (who had not physically inspected the vehicle) that the paint issue was caused by “outside influence,” based only on photographs. When I asked what this “outside influence” might be, I was told they did not know, with a suggestion that it could be water. I find this explanation unacceptable. It is not reasonable for paint to peel from an 8‑month‑old vehicle due to normal environmental exposure such as water.I then spoke to the head technician, who stated that he had simply been instructed to relay the warranty manager’s position. This does not give me confidence that the issue has been properly assessed.I was told that photographs would be reviewed at the next warranty meeting on Wednesday, 17 June 2026, and that I would be contacted afterwards. This has not happened.I have since made multiple follow-up calls on:24 June 202625 June 202626 June 202630 June 2026On each occasion, I was promised a call back, but no one has contacted me. I was eventually told that the team did not have enough staff to return calls. While I understand that delays can happen, it has now been two weeks without any update, which is unacceptable and reflects very poor customer service.In summary:The booked oil service was not carried out without my consentI was inconvenienced by having to make an additional trip, wasting over an hour unnecessarilyThe warranty claim was rejected without a proper physical inspectionThe explanation given was vague and unconvincingMultiple promised call backs have not been honouredI have still not received any formal update after two weeksI would like:A clear explanation as to why the oil service was not completed as bookedA proper inspection of the brake caliper and a fair reassessment under warrantyA prompt update on the outcome of the warranty reviewAn explanation for the lack of communication and missed call backsI expect a response as a matter of urgency

i sent 4 emails with no response

customer has Audi E-tron, went in for service and recall as customer has service package. dashboard showing that service and inspection still due even though it has just been carried out. has tried numerous times to get through to branch to discuss this and either gets promised a call back which does not materialise or the phone just rings off

Sales person was excellent but product was not up to expectations, especially as I had travelled a significant distance. Car was in very poor condition for its age and mileage. I have seen much better in non-Audi garages. Deep and light scratches on every panel. Rear bumper very poor where dogs (suggested from large amounts of dog hair inside) had chipped and scratched paint. Yes, I was told everything would be sorted but why risk anything when spending £32k. Premises good.

Mr Danby was so helpful not pushing.I rate him 20 out 10 plus(A Blue Peter Badge)I love the car just getting used to all the switches etc.I am going to enjoy myAudi l.Many thanks

I am getting in touch to let you know that I am not very happy with the GardX application on my car. Firstly because on our other car we have the GardX applied a few years back and still every time I wash the car, the car is getting cleaned very easily and there is no sticky particles where I needed to rub them strongly, however, on the A4 particles stick strongly to the bodywork and I need to rub them off with lots of effort.Bot car seats and car mats absorbe water in within seconds . If I recall correctly they mentioned previously that they shouldn’t absorb the water once the GardX has been applied on them.I am wondering if the GardX has had been applied on both exterior and interior the car?

Just wanted to thank Daryn for all his help & assistance in the PX & purchasing of a new vehicle for my mother.Unfortunately we lost my father/husband a fortnight ago to cancer, but wanted/needed to change there car to something smaller for my mam from a BMW X1 to a Audi A1.As you can appreciate it's been a difficult time but we met Daryn on Saturday, his service was excellent, he wasn't pushy, he was very understanding to the situation and helped immensely in sorting a deal for a new car from yourselves.We picked the car up yesterday afternoon, everything was organised, sorted as agreed, no hassle, just very straight forward & professional.Daryn is a credit to your business and can see why he is a long serving member of you team.Thank youRichard Coulter (& Kathleen Smith)

Whilst the gentleman who spoke to us was very friendly, with great customer service, the overall enquiry process was painfully slow and extremely off putting. To be sat over an hour and a half to get an initial offer is far removed from other car dealerships we’ve spoken to, including who we’ve eventually got our new car from.

LOOKERS AUDIFAO MR PAUL HOPPER HEAD OF BUSINESSAGREEMENT REFERENCE 000440182661895VEHICLE REG NC75GTZDear Sir;On February 20th 2026 I received delivery of my new Audi Q2,having completed the purchase approx 5 days earlier.A lovely car or so I thought.The car is subject to a re-current software issue which leaves me without Virtual Cockpit functionality usually for about 30 minutes after each morning start up (or sometimes longer). Only thing left indicated is the speedo and the rev counter.This is totally unsatisfactory and could be unsafe and illegal in some stage in future potentially dangerous particularly as my wife and daughter also drive the car.The car was returned to your dealership on 28th April 2026 for repair and was returned to us on 30th April 2026.Problem solved via software updates apparently - NO.Wednesday 13th May the car was returned again with the same fault.On this occasion the car was returned to us on 27th May-2 weeks .Problem solved via software updates- NOThe car was returned to you yet gain on Monday 1st June with the same fault.As of today Monday 22nd June the car has still not been returned in satisfactory working order.I am still waiting. !You will see that having received the car on the 19th February we have been without it for around 5 and a half weeks.We are paying Audi for this car during all of this.This last occasion (from 1st June) is the only time I have had a courtesy car; as with most people we have things to do and need transportation.We are at the point of having had enough now-the experience of having a new car has been totally ruined by this.If Audi cannot fix this car then they should be refunding me or replacing this car.I have given Lookers a lot of money for this car including my monthly payment and service plan fee.This situation is totally unacceptable .I thought I was buying a premium brand car as my last car but maybe I misinterpreted the quality of the product and the dealership which is a great disappointment.This car is of unsatisfactory quality and not fit for purpose.In addition communications have been terrible-• When calling phone not answered• Calls not returned as promised• Infrequent updates on progress of ‘repair’Its mainly been me doing the chasing up.Lookers/Audi need to do something to resolve this situation before I refer it to family lawyers for further action and motoring ombudsman in due course should it become necessary.I look forward to your response and an acceptable, suitable resolution to this problem.RegardsMichael Wilson